Katelyn Vorpagel
Pensacola,FL
Summary
Versatile personality with strong problem-solving skills and quick learning abilities. Experienced in cash handling and maintaining a clean, and organized service area. Always ready to improve customer experiences and operational outcomes.
Overview
4
4
years of professional experience
Work History
To-Go Server
Olive Garden
Pensacola, FL
07.2024 - Current
- Managed customer orders for to-go service, ensuring accuracy and prompt delivery.
- Delivered orders to customers efficiently while maintaining a friendly demeanor.
- Guided customers in menu selections and accommodated special requests to enhance satisfaction.
- Maintained cleanliness and organization of to-go area, enhancing operational flow.
- Executed payment transactions to facilitate efficient customer service. and secured cash transactions, minimizing discrepancies.
- Carried out opening and closing responsibilities to maintain a well-organized and operational environment., including cleaning work areas and restocking supplies.
Server
Sonny's BBQ
Pensacola, Florida
05.2024 - 07.2024
- Delivered exceptional customer service in fast-paced dining environment, enhancing overall guest experience.
- Resolved customer complaints promptly, contributing to positive dining experiences and repeat patronage.
- Took and processed customer orders accurately and efficiently.
- Handled cash transactions and processed payments using POS system.
- Executed opening and closing duties, ensuring dining area was well-prepared and fully stocked for optimal service.
Server
Texas Roadhouse
Apple Valley, MN
02.2023 - 11.2023
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Recommended menu items based on customer preferences and dietary needs.
- Resolved customer complaints promptly, enhancing overall dining satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed cleaning duties, maintaining cleanliness and organization of dining area.
Education
Bachelor of Interdisciplinary Studies - Humanities
Pensacola Christian College
Pensacola, FL06-2024
Skills
- Customer engagement and relationship management
- Sales collaboration and enhancement
- Order presentation strategies
- Cash handling
- Operational efficiency and time management
- Problem solving and adaptability
- Quick learning and memory retention
- Phone etiquette and communication skills
- Payment processing and POS operation
Timeline
To-Go Server
Olive Garden
07.2024 - Current
Server
Sonny's BBQ
05.2024 - 07.2024
Server
Texas Roadhouse
02.2023 - 11.2023
Bachelor of Interdisciplinary Studies - Humanities
Pensacola Christian College