Vanessa Perry
Canton,Georgia
Summary
Dynamic service professional with a strong foundation in teamwork and multitasking. Experienced in training new hires and managing customer inquiries, contributing to efficient service delivery and enhanced customer experiences.
Overview
5
5
years of professional experience
Work History
To-Go Server
Jeffrey Freeman
Canton, Georgia
01.2022 - Current
- Communicated effectively with kitchen staff to manage order requests efficiently.
- Demonstrated menu knowledge to assist customers with selections and recommendations.
- Prepared and packaged food items for takeout, ensuring accuracy and quality.
- Collaborated with team members to streamline service during peak hours.
- Assisted in training new staff on best practices for to-go service operations.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Processed payments accurately and efficiently using POS system. Followed proper cash-handling procedures.
- Delivered orders to customers in an efficient manner with a friendly attitude.
Service Professional
Alex Rickard
Canton, Georgia
02.2023 - 06.2024
- Completed paperwork related to sales transactions in an accurate manner.
- Developed schedules to optimize staff allocation and workflow management.
- Facilitated communication between management and team members for smooth operations.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
Lead Busser
Natisha Bennett
Canton, Georgia
05.2021 - 08.2021
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new bussers on proper cleaning techniques and restaurant procedures.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Collaborated with the host team to ensure the turning of tables in an efficient and timely manner.
Education
High School Diploma -
Creekview High School
1550 Owens Store Rd, Canton, GA, 3011505-2021
Some College (No Degree) - Paralegal Studies
Kennesaw State University
333 Busbee Dr NW, Kennesaw, GA,, 30144Skills
- Customer/Client engagement
- Organization & Multitasking
- Conflict resolution
- Adaptability
- Attention to detail
- Time management
- Confidentiality & Professionalism
- Team Work & Collaboration
Timeline
Service Professional
Alex Rickard
02.2023 - 06.2024
To-Go Server
Jeffrey Freeman
01.2022 - Current
Lead Busser
Natisha Bennett
05.2021 - 08.2021
High School Diploma -
Creekview High School
Some College (No Degree) - Paralegal Studies
Kennesaw State University