Katelyn Ward
Warren,MI
Summary
A hardworking and reliable employee with an extensive background in customer-based service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Beyond Juicery And Eatery
Troy, MI
02.2025 - Current
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Cashier and Customer Service
Gordon Foods Services
Brighton, MI
11.2023 - 05.2024
- Provided excellent customer service
- Checked customers out and assisted in taking and checking out business orders in a timely fashion
- Trained new hires on the system, cash register, and customer interactions
- Maintained a tidy workspace
- Handled customer inquiries, answered questions, and resolved problems promptly
- Managed and restocked shelves
- Assisted in price changes
- Uplifted the account rewards program to new customers
Hostess and Busser
Ciao Amici's
Brighton, MI
05.2022 - 11.2023
- Provided excellent customer service
- Sat customers
- Answered phones
- Managed both a waitlist and a reservation list
- Cleaned and reset tables
- Assisted servers and bartenders in taking orders, bringing food to tables, boxing food, and refilling drinks
- Trained new hosts and new bussers
Hostess and Busser
Lu & Carl's
Brighton, MI
06.2021 - 01.2022
- Provided excellent customer service
- Answered phones and managed a waitlist
- Sat customers and assisted servers
- Cleaned and reset tables
- Completed daily cleaning tasks
Education
Psychology -
Wayne State University
Detroit, MI07.2028
General Education -
Brighton High Scool
Brighton, MI06.2024
Skills
- Communication
- Leadership
- Training
- Time management
- Reliability and punctuality
- Daily reporting
Certification
- Servsafe certified
- CPR certified exp. 2026
Languages
English
Native/ Bilingual
American Sign Language
Professional
References
References available upon request.
Timeline
Barista
Beyond Juicery And Eatery
02.2025 - Current
Cashier and Customer Service
Gordon Foods Services
11.2023 - 05.2024
Hostess and Busser
Ciao Amici's
05.2022 - 11.2023
Hostess and Busser
Lu & Carl's
06.2021 - 01.2022
Psychology -
Wayne State University
General Education -
Brighton High Scool
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