Katelyn West
Legal Seafoods
Northbridge,MA
5
years of professional experience
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Smart and empathetic with strong knowledge of cognitive behavior techniques and standard coping mechanisms and driven to make a meaningful impact.
Work History
Bartender
1 Year 8 Months- Took precise orders from customers in high-level restaurant atmosphere, communicated needs with cooks and staff to enhance dining experience.
- Provide customer service and promote food and alcoholic beverages to customers that best suit their dining experience.
- Learned drink recipes to enhance customer service in a fast-paced environment
Server
2 Years 11 Months- Handled cash transactions while addressing customer inquiries and fulfilling requests
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and drink service.
- Collaborated with kitchen staff to streamline order preparation and delivery.
Customer Service
2 Years 7 Months- Resolved printer and computer issues for students, ensuring smooth access to technology.
- Guided students and Lowell residents to various locations across campus.
- Facilitated checkouts for students and faculty at the desk, ensuring efficient access to library resources.
Sales Associate
1 Year 10 Months- Inventory control including: tracking, monitoring and locating merchandise inside the warehouse.
- Utilization of excel spreadsheets for monitoring current inventory levels, pricing, and product descriptions.
- Assist customers via telephone within a call center environment; providing inventory stock-checks and advising availability of products.
- Create sales orders in QuickBooks, and track inventory levels via Excel for reporting to upper management.
- Utilization of excel spreadsheets for monitoring current inventory levels, pricing, and product description.
- Managed distribution of OEM ink, toner, and printer supplies.
Barista Shift Lead
1 Year- Trained and mentored new baristas, enhancing team performance and service quality.
- Implemented efficient workflows to improve beverage preparation speed and accuracy.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Supervised daily operations and ensured compliance with health and safety standards.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Education
Bachelor of Criminal Justice - Minor in Psychology
- Club Softball, University of Massachusetts Lowell - Lowell, MA (UMass Lowell) - Secretary
- GPA: 3.52
- March 2022 - May 2024
Skills
Exceptional customer service skills
Strong multitasking
Leadership/supervisory experience
Highly proficient utilizing Microsoft Office applications
including Word
Excel
and PowerPoint
Intermediate in Spanish
Team player attitude
Patience and tolerance
Engaging personality
Timeline
Bartender
Legal Seafoods
12.2024 - CurrentRead More
Server
Legal Seafoods
09.2023 - CurrentRead More
Barista Shift Lead
Caffe Nero
09.2022 - 09.2023Read More
Sales Associate
OEM Connect
06.2022 - 04.2024Read More
Customer Service
O’Leary Library
10.2021 - 05.2024Read More
University of Massachusetts Lowell
Bachelor of Criminal Justice from Minor in Psychology
Read More