Katelyn Winer
Elgin,IL
Summary
Track record in enhancing customer satisfaction and operational efficiency at Bealls Outlet, leveraging strong product knowledge and interpersonal skills. Excelled in creating welcoming environments, both in retail and volunteer settings, significantly improving customer's in store experiences, as well as fostering a lasting personal relationship between the customer and the store as a whole. Demonstrated adaptability and a goal-oriented approach, with a focus on teamwork and doing any necessary tasks.
Overview
4
4
years of professional experience
Work History
Floor Associate
Bealls Outlet
03.2024 - Current
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
Volunteer
Anderson Animal Shelter
07.2020 - 03.2021
- Assisted in creating a relaxing and safe environment, physically and emotionally, for rescue animals
- Maintained clean, neat, and operational facilities to serve the needs of the shelter and animals
- Supported engaging, fun, and smooth-running everyday tasks that created better conditions for the animals, including walks, behavior training, desensitization, animals playdates, and potential adoption meetings
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services
- Used strong interpersonal communication skills to convey information and build a trusting relationship with both adopters and animals
Education
Bachelor of Science - Nursing
Purdue University
West Lafayette, IN08.2026
High School Diploma -
Elgin High School
Elgin, IL05.2022
Skills
- Customer Engagement
- Shelf Stocking
- Product Knowledge
- Cleanliness and hygiene
- Strong communication and Interpersonal Relations
- Team Cooperation
- Concise time management
- Goal-Oriented
- Friendly and Helpful
- Adaptable and Flexible
Timeline
Floor Associate
Bealls Outlet
03.2024 - Current
Volunteer
Anderson Animal Shelter
07.2020 - 03.2021
Bachelor of Science - Nursing
Purdue University
High School Diploma -
Elgin High School
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