Katelyn Elise Johnson
Bolingbrook,IL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Medical Services Coordinator
Life stance Health
07.2023 - 08.2024
- Coding Diagnosis and treatment plans for the patients of the psychiatrists
- Abstracting patient medical records and charts from other hospital facilities
- Creating referrals and obtaining authorizations
- Facilitate communication between patient, medical provider, and pharmacy
- Prepare any prescription paperwork correspondence from medical staff for patients to pick up with proper documentation
- Mentored and trained new and current medical specialists
Licensed Pharmacy Technician
Walgreens
01.2022 - 03.2023
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders
- Refilled Medications offered insight into over-the-counter products and verified insurance benefits
- Received and verified daily incoming drug inventories, reported stocking medications, and monitored supplies
- Prepared prescription labels promoting accuracy in medication administration and dosing
- Tracking inventory, processing insurance claims, and filing paperwork
- Supervising and or assisting other pharmacy technicians with tasks
Customer Service Representative
The Fairfield Inn by Marriott
08.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Informed customers of billing procedures processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Made outbound calls to obtain account information
Education
Bachelor of Letters and Science - Psychology,Family Health and Disability Studies
University of Wisconsin-Whitewater
05.2023
Master of Science and Master of Art - Sport and Human Performance,Clinical Mental Health Counseling
Adler University
Skills
- Complaint resolution
- Consultative Sales
- Paperwork Processing
- Data Entry
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Positive and professional
- Team Development
- Active Listening
- Customer Relationship Management (CRM)
- Prioritization
- Escalation management
- Lead Generation
- Tracking complaints
- Documentation
- Receiving support
- Microsoft Excel
- Critical Thinking
- Problem-solving abilities
- Problem Resolution
- Medical terminology knowledge
- Staff Training
- De-Escalation Techniques
Workshops-
- Motivational Speaker March 2023 Formulating plans within the workshops to eradicate school violence in the surrounding school districts.
- Working closely with school counselors and the head of the dean's department to create accommodations for students to have a safe learning environment.
- Working closely with students in the classroom to help better educate them on school violence to decrease the percentages in the school system.
- Creating a safe space for students to voice their concerns about school violence and develop accommodations for them through creating activities and holding discussions.
References
References available upon request.
Timeline
Medical Services Coordinator
Life stance Health
07.2023 - 08.2024
Licensed Pharmacy Technician
Walgreens
01.2022 - 03.2023
Customer Service Representative
The Fairfield Inn by Marriott
08.2021 - 01.2022
Bachelor of Letters and Science - Psychology,Family Health and Disability Studies
University of Wisconsin-Whitewater
Master of Science and Master of Art - Sport and Human Performance,Clinical Mental Health Counseling
Adler University
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