Katelyn LaCaze
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part Time Service Center Representative
Credit Union Service Centers
10.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate information on transactions from checking and savings.
- Resolved customer complaints by investigating account history, identifying solutions, and implementing corrective actions.
- Coordinated with other service branches when necessary to provide comprehensive answers or resolutions for customers' needs and issues.
- Sought ways to improve processes and services provided.
- Collaborated with team members to improve overall service center performance and customer experience.
Kids Camp Counselor
Rose State College
05.2023 - 07.2023
- Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among campers.
- Ensured campers'' safety by conducting regular safety checks and maintaining a clean, hazard-free environment.
- Educated kids on unmanned aircraft systems and how to take care of and operate them.
- Developed creative solutions to resolve conflicts between campers, fostering a respectful environment.
- Facilitated open communication between camp staff, parents, and administration to ensure smooth operations.
- Led groups of children safely through variety of camp activities.
Head Hostess
Paycom Center
08.2022 - 12.2022
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Cafe Associate
Panera Bread
09.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Education
Associate of Arts - General Studies
Rose State College
Oklahoma City, OK05.2025
High School Diploma -
Midwest City High School
Midwest City, OK05.2022
Skills
- Workload prioritization
- Data Entry
- Composure under high pressure
- FAA Regulations
- Weather avoidance scenarios
- Situational Awareness
- Technical knowledge
- Visual Observation
- Attention to Detail
- Adaptability
- Time Management
Certification
- Licensed Drone Pilot: May 2023-present
- Certified Ordained Minister: November 2023-present
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Part Time Service Center Representative
Credit Union Service Centers
10.2023 - Current
Kids Camp Counselor
Rose State College
05.2023 - 07.2023
Head Hostess
Paycom Center
08.2022 - 12.2022
Cafe Associate
Panera Bread
09.2020 - 04.2022
Associate of Arts - General Studies
Rose State College
High School Diploma -
Midwest City High School
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