Katelynn Ackerman
Membership Clerk
St. George,UT
Summary
Passionate, patient and goal oriented student. Currently working at Costco as a membership assistant, known for meeting and surpassing department benchmarks. Eager to become Costco's next supervisor and provide outstanding member service and build strong employee engagement and connection.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Membership Assistant
Costco
Saint George, UT
07.2021 - Current
- Delivered top-notch support to costco members, promoting outstanding member service by knowing what Costco has to offer, personalizing services, creatively problem-solving and helping members help themselves.
- Conducted research of each membership using membership and AS400 systems to deliver existing members with the most valuable Costco experience by helping them understand more about what Costco has to offer to them.
- Took initiative to be apart of all front-end/membership programs involving company growth such as E-Block campaigns, Auto renew and Citi-Visa tabling and email programs.
- Communicated proactively with supervisors and management when needed, immediately explained issues and teamed on appropriate solutions.
Barista
Target
Layton, UT, UT
10.2019 - 07.2020
- Created wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Cashier Assistant
Dicks Sporting Goods
Layton, UT
01.2019 - 07.2020
- Took initiative by helping throughout the store when needed, stocking inventory, rearranging merchandising walls, tables and racks, and multi-tasking by assisting customers in the middle of getting other tasks done.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Trained new cashier team members in customer service, money handling processes and multi-tasking.
Education
General Studies -
Utah Tech University
Saint George, UT 08.2020 - Current
High School Diploma -
Clearfield High School
Clearfield, UT 08.2016 - 05.2020
Skills
Membership promotions
Customer Relations
Decision Making
Team building
Strategic planning
Accomplishments
- Took initiative by working together with and motivating my E-Block team to reach a goal of 80 captures in one day and achieved that goal
- Met my goal benchmarks weekly, periodically, and yearly on a consistent basis
- Employee of the month (May 2021)
- Took initiative during my SIT program to work one-on-one with employees, do performance reviews with employees, and allow other supervisors to show me more about their specific job roles.
Timeline
Membership Assistant
Costco
07.2021 - Current
General Studies -
Utah Tech University
08.2020 - Current
Barista
Target
10.2019 - 07.2020
Cashier Assistant
Dicks Sporting Goods
01.2019 - 07.2020
High School Diploma -
Clearfield High School
08.2016 - 05.2020