Ashley Mussori

Increased membership sales by understanding customer needs and recommending the right membership options.

• Conducted high-volume outbound calls, texts, and emails to convert leads into scheduled membership consultations
• Consistently met and exceeded KPIs related to appointment bookings, show rates, and membership conversions
• Managed lead pipeline and maintained structured follow-up to increase close percentage
• Performed consultative club tours and presented customized membership solutions to prospective members
• Tracked performance metrics daily to optimize outreach strategy and improve overall sales results

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.

• Secured testing materials and maintained confidentiality of all details.
• Maintained compliance with test center policies, practices and procedures.
• Assisted faculty with setting up tests and coordinating test spaces.
• Helped accommodate students with disabilities or special needs for alterations to test administration.
• Leveraged computers to administer tests, record scores and create appointments.
• Administered individual and group assessments according to testing guidelines
• Maintained secure and positive environment conducive to testing.
• Validated appropriate identification to allow admission to testing area.

• Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
• Educated clients on the importance of balanced diets for overall health, resulting in increased adherence to recommendations.
• Evaluated client progress regularly, adjusting nutritional plans as needed for optimal results.
• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Increased customer satisfaction by resolving issues.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Train 1-on-1 clients through strength and powerlifting training according to their specific goals.
• Designed specific workout systems for individual clients based on performance ability.
• Educated club members about relationship between nutrition and fitness.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.
• Built customer loyalty by smoothly executing training initiatives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Recruited new participants each month with expertise in relationship-building and personal training.

• Engaged directly with customers via phone and email to understand needs, recommend solutions, and drive product sales.
• Delivered prompt, knowledgeable responses to customer inquiries, boosting satisfaction and creating upselling opportunities.
• Met and exceeded call performance metrics including service levels, call handling time, and sales conversion rates.
• Identified customer preferences and made personalized product recommendations, increasing cross-sell success.
• Handled account setup and adjustments accurately to support a smooth purchasing experience and build trust.
• Assisted customers with purchasing decisions by providing detailed product knowledge and usage guidance.
• Maintained high standards of service while identifying opportunities to turn inquiries into repeat business.
• Strengthened customer loyalty by offering proactive support, resolving concerns efficiently, and following up on sales leads.

• Train 1-on-1 clients through strength training programming
• Provided initial assessments to members
• Created nutritional content for website.

• Train individual clients through strength training according to their specific programming
• Providing basic nutritional advice pertaining to keep hydrated and fueled for workouts.
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
• Drove client retention, managing daily classes and individual sessions.
• Developed organization systems for personal fitness plans, records and contracts.
• Educated club members about relationship between nutrition and fitness.
• Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
• Built customer loyalty by smoothly executing training initiatives.
• Educated customers through creative presentations about health and personal benefits of services.