Cynthia Frisch
Hillsborough
Summary
Highly motivated and energetic individual. Dynamic Membership Coordinator with expertise in active member engagement and exceptional customer service. Committed to enhancing member satisfaction and fostering community loyalty.
Overview
51
51
years of professional experience
Work History
Membership Coordinator
Hand And Stone
Bridgewater, NJ
09.2025 - Current
- Managed membership enrollment processes to ensure accurate record-keeping and member satisfaction.
- Provided support in resolving member inquiries, maintaining high service quality standards.
- Developed and maintained relationships with members to foster a sense of community and loyalty.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
Assistant Manager
Orangetheory Fitness
Somerville, NJ
07.2018 - 10.2024
- Led team in delivering exceptional member experiences and achieving high retention rates.
- Developed and implemented operational strategies to enhance studio efficiency and client satisfaction.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Analyzed performance metrics to identify areas for improvement in service delivery and process flow.
- Maintained cleanliness of workout studio, showers and beauty bar.
Administrative Assistant to the President
Horizon Blue Cross Blue Shield of NJ
Newark, NJ
12.1986 - 07.2018
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Oversaw preparation of board meeting materials, ensuring accuracy and timely distribution to stakeholders.
- Developed positive relationships with internal staff and external partners through effective communication and collaboration.
- Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
- Maintained confidentiality by handling sensitive documents and communications with discretion and care.
Personnel Clerk
Veterans Administration Hospital
East Orange, NJ
08.1975 - 12.1986
- Processed personnel actions and maintained accurate employee records within human resources management system.
- Coordinated onboarding for new hires, ensuring compliance with federal regulations and hospital policies.
- Responded to inquiries regarding benefits and employment policies, providing timely assistance to staff members.
Education
High School Diploma -
Archbishop Walsh High School
IrvingtonSkills
- Active member engagement
- Membership processing
- Membership recruitment
- Teamwork and collaboration
- Excellent Written and oral communication skills
- Computer skills
Timeline
Membership Coordinator
Hand And Stone
09.2025 - Current
Assistant Manager
Orangetheory Fitness
07.2018 - 10.2024
Administrative Assistant to the President
Horizon Blue Cross Blue Shield of NJ
12.1986 - 07.2018
Personnel Clerk
Veterans Administration Hospital
08.1975 - 12.1986
High School Diploma -
Archbishop Walsh High School