Katelynn Bourdeau
Wells,VT
Summary
Dynamic and detail-oriented Surgical/Office Assistant. Excelling in patient care and data entry. Recognized for enhancing team productivity and maintaining accurate medical records, while delivering exceptional customer service. A dedicated team player skilled in multitasking and organization, ensuring seamless operations in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgical/Office Assistant
Oral Surgery (Heartland Dental)
Queensbury, NY
02.2023 - Current
- Participated in pre-operative consultations, offering vital input on insurance and billing questions.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Dental/Office Assistant
Heartland Dental
Saratoga Springs, NY
01.2022 - 02.2023
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Patient Access Scheduler
Glens Falls Hospital
Glens Falls, NY
09.2020 - 01.2022
- Scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Contacted insurance companies to obtain prior authorization for imaging referrals.
- Maintained current and accurate medical records for patients.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Central Supply
Warren Center
Queensbury, NY
04.2019 - 09.2020
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.
Receptionist
Warren Center
Queensbury, NY
04.2019 - 09.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
Dental Assisting
Adirondack Dental Assisting School
Ballston Spa, NY12.2021
High School Diploma -
South Glens Falls Senior High School
South Glens Falls, NY2016
Skills
- Exceptional time management skills
- Detail-oriented
- Problem solving skills
- Customer service
- Knowledge of medical terminology
- Data entry
- Dedicated team player
- Technical Proficiency
- Multitasking and organization
- Familiarity with Coding Systems
- Analytical Skills
- Knowledge of Healthcare Regulations
Certification
BLS certification
Timeline
Surgical/Office Assistant
Oral Surgery (Heartland Dental)
02.2023 - Current
Dental/Office Assistant
Heartland Dental
01.2022 - 02.2023
Patient Access Scheduler
Glens Falls Hospital
09.2020 - 01.2022
Central Supply
Warren Center
04.2019 - 09.2020
Receptionist
Warren Center
04.2019 - 09.2020
High School Diploma -
South Glens Falls Senior High School
Dental Assisting
Adirondack Dental Assisting School