Katelynn Brunelle
Derry
Summary
Experienced and adaptable professional with 10+ years in service delivery, client management, and cross-functional team leadership, with a strong focus on healthcare operations and implementation. Proven success in streamlining processes, improving customer experiences, and managing complex workflows from initiation to completion. Skilled in problem-solving, stakeholder communication, and strategic planning to ensure timely and efficient project delivery. Known for building strong internal and external relationships, driving team performance, and thriving in fast-paced, mission-driven environments.
Overview
12
12
years of professional experience
Work History
Fleet Services Specialist
Merchants Fleet
08.2024 - Current
- Addressed product requests with expertise, ensuring timely and precise issue resolution while coordinating effectively with vendors and internal departments.
- Managed key procedural tasks by ensuring prompt payment of violations and cross-referencing systems to verify correct vehicle plate assignments, reducing company liability.
- Worked closely with internal teams to enhance operational accuracy and consistency, including cross-training in various product functions and procedures to gain comprehensive understanding and support billing and reporting processes.
Head Coach – Men’s Club Volleyball (Part-Time)
Southern New Hampshire University - On Campus
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built inaugural program from the ground up, including recruiting, development, and match operations
- Emphasize teamwork, accountability, and technical improvement
Head Coach – Women’s Club Volleyball (Part-Time)
Southern New Hampshire University - On Campus
10.2024 - Current
- Developed and implemented training programs to enhance athlete performance and skill development.
- Analyzed game footage to identify areas for improvement and adjust strategies accordingly.
- Led team practices, fostering teamwork and discipline among athletes while promoting a positive environment.
- Coordinated with support staff to ensure optimal training conditions and athlete wellness.
- Oversee all aspects of the women’s club volleyball team including scheduling, practices, and strategy
- Foster team culture and individual growth through personalized coaching
Event Bartender
Pours and Petals
04.2024 - Current
- Excel as an event bartender by crafting specialty cocktails, monitoring guest consumption, and providing exceptional customer service at high-profile events and private functions.
- Operate and manage food truck services, ensuring efficient food preparation, prompt service, and maintaining high standards of hygiene and safety.
- Foster a positive and upbeat work environment, consistently motivating team members and enhancing overall guest satisfaction.
Coach – Summer Volleyball Series Seasonal
603 United
07.2024 - Current
- Developed tailored training programs to enhance athlete skills and performance.
- Evaluated individual progress and adjusted coaching strategies to meet diverse needs.
- Fostered a positive team environment, promoting collaboration and sportsmanship among athletes.
- Implemented performance analysis tools to track athlete development and identify improvement areas.
- Coach athletes ages 12–18 with a focus on skills development, overcoming gaps, and confidence building
- Create inclusive drills and practices that challenge players of all skill levels
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Product Manager
Heilind Electronics
09.2022 - 06.2024
- Maintained strong close-working supplier relationships in order to effectively market product lines.
- Negotiated special pricing / design registrations for customers to meet target pricing, as well as increase overall gross profit.
- Reviewed and helped to solve branch inventory issues and branch receiving discrepancies.
- Coordinated with Sales team and product marketing assistant to develop effective strategies on quotes and agreements.
Product Marketing Assistant
Heilind Electronics
04.2021 - 09.2022
- Supported manager in daily tasks to ensure functionality and coordination of their product lines.
- Communicated with suppliers to obtain correct pricing and delivery information and relay this information to sales team.
- Supported manager in quoting larger product orders by choosing pricing for annual quotes/bids and ensuring accuracy.
Bartender
Amphora
11.2023 - 02.2024
- Proactively seeks feedback from customers and management to continuously improve service quality and knowledge.
- Efficiently clean and sanitize beer taps and lines on a regular basis to guarantee the freshness and quality of draft beer.
- Maintain an organized and clean bar area, ensuring a positive and inviting atmosphere for patrons.
Bartender
Pressed Cafe
05.2023 - 10.2023
- Crafted a diverse range of cocktails with precision, providing patrons with a memorable and enjoyable drinking experience.
- Delivered exceptional customer service, building rapport with regulars and ensuring a welcoming and hospitable atmosphere.
- Monitored customer behavior to prevent overconsumption and maintain a safe drinking environment while checking ID’s.
- Offered recommendations and suggestions to enhance the customer experience and increase sales.
- Successfully managed all aspects of opening and closing the bar to maintain a clean and efficient work environment.
Office Assistant/Stockroom Associate
C&B Connectivity
08.2020 - 04.2021
- Utilized time management skills and attention to detail to receive materials and cross-reference against invoices for accuracy.
- Identified inventory to be assembled and sent to customers in order to increase efficiency and reduce production time.
- Maintained effective organization and filing system for invoices and packing slips to streamline processes for bookkeeping.
Grocery Associate
Market Basket
06.2017 - 08.2020
- Rotated and maintained inventory and updated seasonal requests to highlight products and consistently achieve sales goals.
- Provided assistance to 50+ customers by locating products, verifying prices, and communicating weekly sales.
Customer Service Associate/Cashier
Market Basket
02.2013 - 06.2017
- Oversaw $1,000+ and balanced drawer at the end of shift; managed cash pick-ups and checks to ensure accuracy.
- Demonstrated communication and problem-solving skills when interacting with customers and store leaders.
Store Executive Intern
Target
06.2019 - 08.2019
- Developed in-depth knowledge of sales, merchandising, inventory, and management through hands-on training.
- Collaborated with leadership team to set goals and expectations; utilized business reporting and guest insights to understand, troubleshoot, and follow-up on areas for improvement.
- Partnered with leaders regarding performance by teaching, coaching, training and delivering timely feedback.
Teller I (Seasonal Internship)
St. Mary's Bank
06.2018 - 08.2018
- Delivered excellent customer service by greeting members and assisting them with financial transactions.
- Maintained and balanced cash drawer up to $15,000 on a daily basis to ensure bank profitability.
- Processed loan payments, night deposits, transfers, and withdrawals in an organized manner.
Education
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH05.2020
Skills
- Friendly, positive attitude
- Customer service
- Effective problem resolution
- Organizational time strategies
- Detail-oriented approach
- Versatile in dynamic environments
- Reliable and accountable
- Effective multitasking
- Excellent communication
- Analytical reasoning
- Experienced in software utilization
- Teamwork and collaboration
- Effective organization skills
- Strategic decision-making
- Process improvement
- Cross-functional coordination
- Adaptability in fast-paced environments
- Project and time management
- Technical proficiency
Timeline
Head Coach – Men’s Club Volleyball (Part-Time)
Southern New Hampshire University - On Campus
01.2025 - Current
Head Coach – Women’s Club Volleyball (Part-Time)
Southern New Hampshire University - On Campus
10.2024 - Current
Fleet Services Specialist
Merchants Fleet
08.2024 - Current
Coach – Summer Volleyball Series Seasonal
603 United
07.2024 - Current
Event Bartender
Pours and Petals
04.2024 - Current
Bartender
Amphora
11.2023 - 02.2024
Bartender
Pressed Cafe
05.2023 - 10.2023
Product Manager
Heilind Electronics
09.2022 - 06.2024
Product Marketing Assistant
Heilind Electronics
04.2021 - 09.2022
Office Assistant/Stockroom Associate
C&B Connectivity
08.2020 - 04.2021
Store Executive Intern
Target
06.2019 - 08.2019
Teller I (Seasonal Internship)
St. Mary's Bank
06.2018 - 08.2018
Grocery Associate
Market Basket
06.2017 - 08.2020
Customer Service Associate/Cashier
Market Basket
02.2013 - 06.2017
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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