Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelynn Brunelle

Derry

Summary

Experienced and adaptable professional with 10+ years in service delivery, client management, and cross-functional team leadership, with a strong focus on healthcare operations and implementation. Proven success in streamlining processes, improving customer experiences, and managing complex workflows from initiation to completion. Skilled in problem-solving, stakeholder communication, and strategic planning to ensure timely and efficient project delivery. Known for building strong internal and external relationships, driving team performance, and thriving in fast-paced, mission-driven environments.

Overview

12
12
years of professional experience

Work History

Fleet Services Specialist

Merchants Fleet
08.2024 - Current
  • Addressed product requests with expertise, ensuring timely and precise issue resolution while coordinating effectively with vendors and internal departments.
  • Managed key procedural tasks by ensuring prompt payment of violations and cross-referencing systems to verify correct vehicle plate assignments, reducing company liability.
  • Worked closely with internal teams to enhance operational accuracy and consistency, including cross-training in various product functions and procedures to gain comprehensive understanding and support billing and reporting processes.

Head Coach – Men’s Club Volleyball (Part-Time)

Southern New Hampshire University - On Campus
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Built inaugural program from the ground up, including recruiting, development, and match operations
  • Emphasize teamwork, accountability, and technical improvement

Head Coach – Women’s Club Volleyball (Part-Time)

Southern New Hampshire University - On Campus
10.2024 - Current
  • Developed and implemented training programs to enhance athlete performance and skill development.
  • Analyzed game footage to identify areas for improvement and adjust strategies accordingly.
  • Led team practices, fostering teamwork and discipline among athletes while promoting a positive environment.
  • Coordinated with support staff to ensure optimal training conditions and athlete wellness.
  • Oversee all aspects of the women’s club volleyball team including scheduling, practices, and strategy
  • Foster team culture and individual growth through personalized coaching

Event Bartender

Pours and Petals
04.2024 - Current
  • Excel as an event bartender by crafting specialty cocktails, monitoring guest consumption, and providing exceptional customer service at high-profile events and private functions.
  • Operate and manage food truck services, ensuring efficient food preparation, prompt service, and maintaining high standards of hygiene and safety.
  • Foster a positive and upbeat work environment, consistently motivating team members and enhancing overall guest satisfaction.

Coach – Summer Volleyball Series Seasonal

603 United
07.2024 - Current
  • Developed tailored training programs to enhance athlete skills and performance.
  • Evaluated individual progress and adjusted coaching strategies to meet diverse needs.
  • Fostered a positive team environment, promoting collaboration and sportsmanship among athletes.
  • Implemented performance analysis tools to track athlete development and identify improvement areas.
  • Coach athletes ages 12–18 with a focus on skills development, overcoming gaps, and confidence building
  • Create inclusive drills and practices that challenge players of all skill levels
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.

Product Manager

Heilind Electronics
09.2022 - 06.2024
  • Maintained strong close-working supplier relationships in order to effectively market product lines.
  • Negotiated special pricing / design registrations for customers to meet target pricing, as well as increase overall gross profit.
  • Reviewed and helped to solve branch inventory issues and branch receiving discrepancies.
  • Coordinated with Sales team and product marketing assistant to develop effective strategies on quotes and agreements.

Product Marketing Assistant

Heilind Electronics
04.2021 - 09.2022
  • Supported manager in daily tasks to ensure functionality and coordination of their product lines.
  • Communicated with suppliers to obtain correct pricing and delivery information and relay this information to sales team.
  • Supported manager in quoting larger product orders by choosing pricing for annual quotes/bids and ensuring accuracy.

Bartender

Amphora
11.2023 - 02.2024
  • Proactively seeks feedback from customers and management to continuously improve service quality and knowledge.
  • Efficiently clean and sanitize beer taps and lines on a regular basis to guarantee the freshness and quality of draft beer.
  • Maintain an organized and clean bar area, ensuring a positive and inviting atmosphere for patrons.

Bartender

Pressed Cafe
05.2023 - 10.2023
  • Crafted a diverse range of cocktails with precision, providing patrons with a memorable and enjoyable drinking experience.
  • Delivered exceptional customer service, building rapport with regulars and ensuring a welcoming and hospitable atmosphere.
  • Monitored customer behavior to prevent overconsumption and maintain a safe drinking environment while checking ID’s.
  • Offered recommendations and suggestions to enhance the customer experience and increase sales.
  • Successfully managed all aspects of opening and closing the bar to maintain a clean and efficient work environment.

Office Assistant/Stockroom Associate

C&B Connectivity
08.2020 - 04.2021
  • Utilized time management skills and attention to detail to receive materials and cross-reference against invoices for accuracy.
  • Identified inventory to be assembled and sent to customers in order to increase efficiency and reduce production time.
  • Maintained effective organization and filing system for invoices and packing slips to streamline processes for bookkeeping.

Grocery Associate

Market Basket
06.2017 - 08.2020
  • Rotated and maintained inventory and updated seasonal requests to highlight products and consistently achieve sales goals.
  • Provided assistance to 50+ customers by locating products, verifying prices, and communicating weekly sales.

Customer Service Associate/Cashier

Market Basket
02.2013 - 06.2017
  • Oversaw $1,000+ and balanced drawer at the end of shift; managed cash pick-ups and checks to ensure accuracy.
  • Demonstrated communication and problem-solving skills when interacting with customers and store leaders.

Store Executive Intern

Target
06.2019 - 08.2019
  • Developed in-depth knowledge of sales, merchandising, inventory, and management through hands-on training.
  • Collaborated with leadership team to set goals and expectations; utilized business reporting and guest insights to understand, troubleshoot, and follow-up on areas for improvement.
  • Partnered with leaders regarding performance by teaching, coaching, training and delivering timely feedback.

Teller I (Seasonal Internship)

St. Mary's Bank
06.2018 - 08.2018
  • Delivered excellent customer service by greeting members and assisting them with financial transactions.
  • Maintained and balanced cash drawer up to $15,000 on a daily basis to ensure bank profitability.
  • Processed loan payments, night deposits, transfers, and withdrawals in an organized manner.

Education

Bachelor of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH
05.2020

Skills

  • Friendly, positive attitude
  • Customer service
  • Effective problem resolution
  • Organizational time strategies
  • Detail-oriented approach
  • Versatile in dynamic environments
  • Reliable and accountable
  • Effective multitasking
  • Excellent communication
  • Analytical reasoning
  • Experienced in software utilization
  • Teamwork and collaboration
  • Effective organization skills
  • Strategic decision-making
  • Process improvement
  • Cross-functional coordination
  • Adaptability in fast-paced environments
  • Project and time management
  • Technical proficiency

Timeline

Head Coach – Men’s Club Volleyball (Part-Time)

Southern New Hampshire University - On Campus
01.2025 - Current

Head Coach – Women’s Club Volleyball (Part-Time)

Southern New Hampshire University - On Campus
10.2024 - Current

Fleet Services Specialist

Merchants Fleet
08.2024 - Current

Coach – Summer Volleyball Series Seasonal

603 United
07.2024 - Current

Event Bartender

Pours and Petals
04.2024 - Current

Bartender

Amphora
11.2023 - 02.2024

Bartender

Pressed Cafe
05.2023 - 10.2023

Product Manager

Heilind Electronics
09.2022 - 06.2024

Product Marketing Assistant

Heilind Electronics
04.2021 - 09.2022

Office Assistant/Stockroom Associate

C&B Connectivity
08.2020 - 04.2021

Store Executive Intern

Target
06.2019 - 08.2019

Teller I (Seasonal Internship)

St. Mary's Bank
06.2018 - 08.2018

Grocery Associate

Market Basket
06.2017 - 08.2020

Customer Service Associate/Cashier

Market Basket
02.2013 - 06.2017

Bachelor of Science - Business Administration

SOUTHERN NEW HAMPSHIRE UNIVERSITY