Katelynn Cooper
Columbia,TN
Summary
Staff at fresh start sober living
Overview
11
11
years of professional experience
Work History
Manager
Cantina
Lawrenceburg, TN
02.2025 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on best practices for customer engagement and operational efficiency.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Collaborated with team members to enhance menu offerings based on customer feedback and trends.
- Developed and maintained schedules to ensure adequate staffing during peak hours.
- Conducted regular performance evaluations to foster professional growth within the team.
Sales Representative
Adapt Verus Healthcare
Brentwood, TN
08.2018 - 2021
- Cultivated relationships with healthcare providers to enhance product visibility and adoption.
- Delivered product presentations demonstrating features and benefits to diverse audiences.
- Collaborated with cross-functional teams to develop tailored solutions for client needs.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Franklin Water Systems
Brentwood, TN
11.2014 - 06.2020
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Handled order processing and tracking using company software to ensure timely deliveries.
- Collaborated with team members to resolve customer complaints efficiently, improving overall service quality.
- Maintained detailed records of customer interactions to streamline follow-up processes and enhance communication.
Education
High School Diploma -
Columbia Central
Columbia, TN05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Goal setting
- Relationship building
- Strategic planning
- Performance management
Timeline
Manager
Cantina
02.2025 - Current
Sales Representative
Adapt Verus Healthcare
08.2018 - 2021
Customer Service Representative
Franklin Water Systems
11.2014 - 06.2020
High School Diploma -
Columbia Central