Katelynn Estock
New Castle,PA
Summary
Dedicated and self motivated Pet Grooming Business Owner Professional with proven history of meeting goals utilizing consistent and organized practices. Skilled in top-knotch customer service and compassionate pet care.
Overview
13
13
years of professional experience
Work History
Salon Owner/Operator
Pippi's Grooming Parlor LLC
06.2022 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Identified and qualified customer and pet needs with high success rate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
Professional Pet Groomer
The Barking Lot
10.2019 - 05.2022
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
Professional Pet Groomer
Pet Smart
10.2016 - 10.2019
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Collaborated with team members to ensure efficient workflow and consistent quality of service across all groomers.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
Veterinary Technician
Rainbow Mobile Veterinary Hospital
11.2014 - 10.2016
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Shift Manager
Dollar General
07.2011 - 10.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Associate of Applied Science - Medical Assistant Associates Degree
Sanford Brown Institute
Pittsburgh, PA03.2013
General Studies
Butler County Community College
New Castle, PA12.2012
Skills
- Dependable and Responsible
- Health and Safety
- Decision-Making
- Compassionate
- Pet Care and Grooming
- Appointment Scheduling
- Customer Relations and Communications
- Records Organization and Management
Timeline
Salon Owner/Operator
Pippi's Grooming Parlor LLC
06.2022 - Current
Professional Pet Groomer
The Barking Lot
10.2019 - 05.2022
Professional Pet Groomer
Pet Smart
10.2016 - 10.2019
Veterinary Technician
Rainbow Mobile Veterinary Hospital
11.2014 - 10.2016
Shift Manager
Dollar General
07.2011 - 10.2016
Associate of Applied Science - Medical Assistant Associates Degree
Sanford Brown Institute
General Studies
Butler County Community College
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