Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Salon Owner/Operator
Rachel Joyce Organic Salon
Washington, DC
03.2013 - 05.2023
Inspected workstations regularly to ensure they are clean and organized.
Provided exceptional customer service to ensure repeat business.
Adhered to state laws and regulations regarding licensure, sanitation standards.
Organized and scheduled appointments for clients using software systems.
Ensured that all safety protocols were followed in the salon at all times.
Developed service packages for customers seeking a variety of treatments.
Reviewed employee clocked hours on a weekly basis ensuring accuracy of hours worked.
Managed staff by recruiting, training and coaching employees.
Maintained salon finances, including budgeting, payroll and bookkeeping.
Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
Resolved customer complaints quickly and efficiently while maintaining professionalism.
Assessed inventory needs for hair care products, cosmetics. On an ongoing basis.
Performed administrative duties such as filing paperwork and responding to emails.
Conducted regular meetings with staff members to discuss performance goals.
Delegated work to staff, setting priorities and goals.
Education
Holistic Nutrionist Coach
AFPA Fitness
Online
02-2025
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC
06-2011
Skills
Self-Directed
Dependable and Responsible
Teamwork and Collaboration
Conflict Resolution
Supervision and leadership
Computer Skills
Written Communication
Problem-Solving
Microsoft Word
Timeline
Salon Owner/Operator
Rachel Joyce Organic Salon
03.2013 - 05.2023
Holistic Nutrionist Coach
AFPA Fitness
Associate of Arts - Business Administration And Management
Strayer University
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