Katelynn Johnson
Nashville,TN
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Southwest Airlines
02.2024 - Current
- Ensure passenger safety and comfort across daily flight operations
- Deliver outstanding customer service and handle in-flight needs
- Trained in FAA emergency and safety procedures
Certified Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2024
- Prepared and dispensed prescriptions with accuracy and compliance
- Handled insurance claims, inventory, and patient questions
- Maintained pharmacy safety and HIPAA standards
Member Relations & Sales Associate
Orangetheory Fitness
09.2020 - 10.2021
- Drove membership sales and handled client scheduling
- Managed front desk and fostered member engagement
- Upsold services and tracked client progress
Pharmacy Technician
Walgreens
01.2017 - 01.2019
- Assisted in prescription processing and retail support
- Maintained drug inventory and helped educate customers
- Gained early experience in accuracy and multi-tasking
Education
High School -
Gallatin High School
Gallatin, TN01.2018
Skills
- FAA Compliance & Safety
- Crew Resource Management
- Customer Service Excellence
- Emergency Procedures
- Time Management
- Team Collaboration
- Sales & Member Relations
Flight Training
Private Pilot License, In Progress, Tennessee Flight School, 03/2024, Cessna 172
Timeline
Flight Attendant
Southwest Airlines
02.2024 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2021 - 02.2024
Member Relations & Sales Associate
Orangetheory Fitness
09.2020 - 10.2021
Pharmacy Technician
Walgreens
01.2017 - 01.2019
High School -
Gallatin High School
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