Katelynn Kirksey
Tonganoxie,KS
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
Operations Manager
Pacific Dental Services
01.2023 - Current
- Coordinated and verified insurance eligibility and built financial estimates for patient's treatment
- Reviewed office PNL statements with owner and discussed plan of action to obtain higher performance.
- Guided a team of specialists in providing training, guidance, and feedback in order to ensure optimal team performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Insurance Account Manager
State Farm
01.2021 - 01.2023
- Coordinated calls from a multi line phone system with incoming calls ranging from 100-300 calls per day
- Helped new and existing customers with insurance questions/problems that would arise.
Insurance Specialist
Zona Rosa Dental
06.2020 - 01.2021
- Verified dental benefits for patients and created treatment plans
- Assisted in operatory as needed for procedures (fillings, crowns, extractions, child prophys)
- Submitted insurance claims.
Sales Associate
Kendra Scott
10.2019 - 06.2020
- Meticulously handled POS system transactions to ensure seamless and accurate cash flow
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values.
Front Desk Coordinator
Bona Terra Salon
02.2019 - 10.2019
- Scheduled salon book for 10 cosmetologists
- Upheld salon closing duties of running deposit and inventory for the day.
Sales Associate
Altar'd State
03.2018 - 02.2019
- Curated displays of rotating seasonal clothing and accessories
- Happily guided customers through the process of successfully finding their ideal styles.
Sales Associate
TJ MAXX
03.2017 - 03.2018
Sales Associate
Old Navy
10.2016 - 03.2017
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, COSkills
- Microsoft
- Epic
- Sales Force
- Computer proficiency
- Client liaison
- Accounting / bookkeeping
- Team training
- Profit and Loss
Timeline
Operations Manager
Pacific Dental Services
01.2023 - Current
Insurance Account Manager
State Farm
01.2021 - 01.2023
Insurance Specialist
Zona Rosa Dental
06.2020 - 01.2021
Sales Associate
Kendra Scott
10.2019 - 06.2020
Front Desk Coordinator
Bona Terra Salon
02.2019 - 10.2019
Sales Associate
Altar'd State
03.2018 - 02.2019
Sales Associate
TJ MAXX
03.2017 - 03.2018
Sales Associate
Old Navy
10.2016 - 03.2017
High School Diploma -
Mountain Vista High School
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