Katelynn Lobo
Miami
Summary
Dedicated dog care provider with experience at Dog Dude Ranch Miami & Miami Dade Pet Grooming in dog handling and customer service. Proven ability to enhance client retention through exceptional care and active listening. Skilled in appointment scheduling and sanitation protocols, ensuring a safe and welcoming environment for pets and their owners. Developed strong interpersonal and organizational skills in pet care environment, ensuring well-being of animals and effective communication with pet owners. Friendly and reliable with genuine love for animals, ensuring warm and safe environment for pets. Knowledge of basic animal care and health needs, coupled with strong communication and problem-solving skills. Dedicated to providing exceptional care and creating positive experiences for pets and their owners.
Overview
3
3
years of professional experience
Work History
Dog Care Provider
Dog Dude Ranch Miami
12.2024 - Current
- Provided daily care for dogs, ensuring safety and comfort during visits.
- Assisted with feeding schedules, maintaining proper nutrition for various breeds.
- Monitored behavior and reported any concerns to pet owners promptly.
- Maintained cleanliness of pet areas, adhering to sanitation standards consistently.
- Monitored dog behavior closely during playtime sessions, intervening when necessary to maintain orderliness and safety.
- Managed booking schedules efficiently to accommodate client requests while maximizing revenue opportunities for the business.
- Increased client retention through excellent customer service and thorough knowledge of each dog''s unique needs.
- Provided exceptional care for dogs, administering medications as needed and following dietary restrictions.
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and meetings, coordinating calendars for staff and clients.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
Assistant Dog Groomer
Miami Dade Moblie Pet Grooming
08.2022 - 12.2024
- Assisted in bathing, drying, and grooming dogs to maintain cleanliness and hygiene.
- Supported lead groomer in handling pets during grooming sessions to ensure safety and comfort.
- Learned proper techniques for clipping and styling various dog breeds under supervision.
- Maintained grooming tools and equipment, ensuring cleanliness and functionality at all times.
- Provided excellent customer service by communicating with pet owners about care routines and services offered.
- Helped organize the grooming area to create a safe and efficient working environment.
- Adapted quickly to changing schedules and priorities within a fast-paced grooming salon environment.
- Streamlined appointment scheduling processes using specialized software systems that led to reduced wait times for customers.
Ice Cream Server
Cold Stone
09.2022 - 11.2022
- Ensured compliance with health and safety regulations during food handling and service operations.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty among regular visitors.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
High School Diploma -
John A. Ferguson Senior High School.
Miami, FL07-2024
Skills
- Dog handling
- Nail trimming
- Ear cleaning
- Dog grooming
- Data entry
- Customer service
- Active listening
- Critical thinking
- Fluent bilingualism
- Problem-solving
- Sanitation protocols
- Appointment scheduling
- Anal gland expression
- Animal handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dog Care Provider
Dog Dude Ranch Miami
12.2024 - Current
Ice Cream Server
Cold Stone
09.2022 - 11.2022
Assistant Dog Groomer
Miami Dade Moblie Pet Grooming
08.2022 - 12.2024
High School Diploma -
John A. Ferguson Senior High School.