Katelynn Marvin
Crandon
Summary
Results-driven Hospitality Management professional with extensive experience at Mole Lake Casino & Lodge. Expertise in housekeeping standards and enhancing guest satisfaction through effective teamwork and problem-solving. Proven ability to maintain cleanliness and organization in high-pressure environments, fostering a collaborative culture.
Overview
5
5
years of professional experience
Work History
Housekeeping
Mole Lake Casino & Lodge
03.2024 - Current
- Enhanced customer satisfaction by ensuring timely, clean room availability.
- Managed daily housekeeping tasks efficiently, meeting strict deadlines consistently.
- Facilitated effective communication between housekeeping and management, boosting operational teamwork.
- Coordinated with staff to elevate cleanliness standards and guest service quality.
Package Handler
UPS
09.2024 - 01.2025
- Enhanced shipment processing efficiency by effectively operating sorting machinery.
- Ensured safety during loading and unloading of delivery vehicles.
- Maintained accurate inventory records using efficient scanning and tracking systems.
- Streamlined package handling through strong team collaboration and communication.
- Achieved timely deliveries by adhering to established safety protocols.
Wait Staff Member
Ducks Bar
12.2020 - 07.2022
- Elevated customer satisfaction through exceptional service in busy dining environments.
- Facilitated prompt food delivery by effectively coordinating with kitchen staff.
- Maintained cleanliness and organization in dining areas and service stations consistently.
- Trained new staff on menu items and service protocols with clarity and precision.
Education
High School Diploma -
Nicolet Technical College
Rhinelander, WI09-2026
Skills
- Housekeeping excellence
- Communication Skills
- Problem Solving
- Work Ethic
- Leadership
- Teamwork
Timeline
Package Handler
UPS
09.2024 - 01.2025
Housekeeping
Mole Lake Casino & Lodge
03.2024 - Current
Wait Staff Member
Ducks Bar
12.2020 - 07.2022
High School Diploma -
Nicolet Technical College