Katelynn Rosser
Louisville,KY
Summary
Customer service professional with 9+ years of experience in high-volume call center and healthcare environments. Skilled in scheduling support, handling back-to-back calls, resolving customer issues, and documenting interactions accurately. Known for staying calm under pressure, following procedures closely, and providing clear, empathetic support. Reliable and detail-oriented with a strong ability to manage time and meet performance expectations in remote settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Casino Cashier
Caesars Entertainment
11.2025 - Current
- Oversaw high-volume customer transactions, ensuring accuracy and meticulous attention to detail.
- Executed stringent procedures for identity verification and compliance adherence.
- Executed transaction balancing and reconciliation processes at shift conclusion.
- Executed accurate transaction processing through adherence to cash handling procedures and utilization of point-of-sale systems.
- Addressed and resolved customer inquiries and disputes, enhancing guest satisfaction.
Credentialing Specialist
Nulease Medical Solutions
05.2025 - 11.2025
- Reviewed and verified provider documentation for accuracy and compliance
- Communicated with healthcare professionals by phone and email to resolve missing information
- Maintained detailed and accurate records in compliance with HIPAA
- Managed multiple tasks and deadlines in a high-volume workflow
Customer Service Representative
Conduent
11.2022 - 05.2025
- Handled high-volume inbound calls assisting customers with account issues
- Identified customer needs and provided clear solutions
- Documented interactions while maintaining compliance standards
- Resolved customer inquiries efficiently through various communication channels.
Sterile Processing Technician
Norton Brownsboro Hospital
03.2021 - 11.2022
- Followed strict procedures and safety standards in a fast-paced healthcare setting
- Ensured compliance with infection control guidelines
- Maintained accurate inventory records of sterile supplies and processed incoming shipments efficiently.
Customer Service Representative
Spectrum
07.2018 - 11.2020
- Assisted customers with billing, service issues, and scheduling
- Enhanced customer satisfaction by providing accurate product information and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Gannett (Courier Journal)
01.2017 - 07.2018
- Handled inbound calls related to subscriptions and billing, updating, maintaining the accuracy of customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined processes to improve response times and service delivery efficiency.
Education
High School Diploma -
Fern Creek Traditional School
Louisville, KYSkills
- Patient Scheduling
- Insurance Verification Support
- High-Volume Call Handling
- Customer Issue Resolution
- Data Entry & Documentation
- CRM Systems
- HIPAA Compliance
- Communication
- Time Management
- Problem Solving
Certification
- CRCST Certification
- HIPAA Training
Timeline
Casino Cashier
Caesars Entertainment
11.2025 - Current
Credentialing Specialist
Nulease Medical Solutions
05.2025 - 11.2025
Customer Service Representative
Conduent
11.2022 - 05.2025
Sterile Processing Technician
Norton Brownsboro Hospital
03.2021 - 11.2022
Customer Service Representative
Spectrum
07.2018 - 11.2020
Customer Service Representative
Gannett (Courier Journal)
01.2017 - 07.2018
High School Diploma -
Fern Creek Traditional School