Katelynn Thompson
Indianapolis,IN
Summary
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Branch Manager
Total Respiratory & Rehab
Indianapolis, IN
05.2024 - Current
- Oversaw daily operations to ensure compliance with regulatory standards and company policies.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Developed and implemented training programs for new employees, improving onboarding efficiency.
- Analyzed inventory management processes, resulting in streamlined supply chain operations.
- Fostered relationships with healthcare providers to increase referral volume and customer satisfaction.
- Implemented quality assurance protocols that enhanced patient care standards within the branch.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Clerk
Marion County Clerks Office
Indianapolis, IN
12.2022 - 05.2024
- Processed incoming documentation with attention to detail and accuracy.
- Organized files and maintained data integrity across systems.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Coordinated communication between departments to streamline workflows.
Licensed Insurance Agent
Sitel USAA
Fishers, IN
01.2019 - 11.2022
- Educated clients on insurance products and services to meet diverse needs.
- Conducted thorough assessments to identify clients' coverage requirements and preferences.
- Processed applications and policy changes accurately, ensuring compliance with regulations.
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
Eligibility Specialist
Indiana Medicaid
Indianapolis, IN
06.2017 - 01.2019
- Reviewed and analyzed eligibility applications to ensure compliance with policy guidelines.
- Assisted clients in understanding eligibility requirements and application processes.
- Maintained accurate records of client interactions and eligibility determinations.
- Collaborated with team members to streamline application review processes for efficiency.
Education
High School or GED - undefined
Triton Central High School
Fairland, IN06.2017
Skills
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Benefits administration
- Medical Billing
- Microsoft Office
- Interviewing
- EPIC
Timeline
Branch Manager
Total Respiratory & Rehab
05.2024 - Current
Clerk
Marion County Clerks Office
12.2022 - 05.2024
Licensed Insurance Agent
Sitel USAA
01.2019 - 11.2022
Eligibility Specialist
Indiana Medicaid
06.2017 - 01.2019
High School or GED - undefined
Triton Central High School