SHANTELL MENDEZ
Pocatello,ID
Summary
Dynamic Branch Manager at Connections Credit Union with a proven track record in operations management and team leadership. Spearheaded initiatives that boosted revenue and enhanced compliance. Expert in process optimization and employee training, fostering a culture of excellence and collaboration. Committed to driving performance and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Branch Manager
CONNECTIONS CREDIT UNION
10.2023 - Current
- Led a team of 7 direct and 12 indirect team members, ensuring daily operations ran smoothly and efficiently.
- Achieved sales goals for team members, contributing to overall revenue growth.
- Implemented policies and procedures ensuring compliance with regulatory financial standards.
- Developed and implemented policies and procedures for the branch.
- Streamlined loan process documentation, ensuring precision and adherence to regulatory guidelines.
- Spearheaded continuous improvement initiatives that enhanced operational efficiency.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Developed and delivered training programs to enhance employee performance and team development.
- Collaborated with team members to promote a positive work environment.
- Prepared reports on branch performance for senior management review.
- Analyzed customer data to identify trends in customer behavior.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed financial activities of the department to share budgetary input with executives.
- Managed budget allocations and monitored financial transactions regularly.
- Responsible for managing building, ATM, and vault codes. Ensuring compliance for security.
CORPORATE TRAINER/TELLER SUPERVISOR/LOAN PROCESSOR
IDAHO CENTRAL CREDIT UNION
08.2016 - 10.2023
- Led training programs for over 550 new employees, improving onboarding processes.
- Developed in-house training materials and webinars to support ongoing employee skill enhancement and career growth.
- Tracked team member learning progress and reported outcomes to leadership, ensuring alignment with training objectives.
- Ensured team adherence to state, federal, and credit union regulations.
- Supervised 12 employees, providing guidance and support to enhance team performance and development.
- Conducted data entry and analysis using various software applications to support daily tasks.
- Responsible for managing building, ATM and vault codes. Ensuring compliance for security.
- Evaluated training effectiveness through feedback and assessment tools.
REGISTRAR/ER UNIT CLERK/STAFFING
PORTNEUF MEDICAL CENTER
08.2015 - 03.2018
- Coordinated patient admissions and registrations, enhancing service delivery and patient experience.
- Ensured accuracy of patient demographic information and insurance details, facilitating timely billing and reducing errors.
- Managed confidential patient data in strict compliance with privacy laws and regulations.
- Maintained up-to-date knowledge of HIPAA guidelines and healthcare regulations.
- Provided exceptional customer service to patients, addressing their inquiries regarding billing and insurance.
- Managed electronic health records system to ensure accurate data entry.
- Collaborated with departments to streamline the admissions process effectively.
- Implemented processes to enhance patient flow during peak hours, improving overall operational efficiency.
Education
ORGANIZATIONAL LEARNING AND LEADERSHIP - DEGREE IN PROCESS
IDAHO STATE UNIVERSITY
02.2026
Skills
- Operations Management
- Supervisory Experience
- Team leadership
- Team building
- Performance evaluation
- Employee training
- Process Optimization
- Scheduling & Time Management
- Regulatory compliance
- Policy Development
- Project management
- Data analysis
- Customer Service Excellence
- Strong Communication Skills
- Verbal communication
- Process optimization
Timeline
Branch Manager
CONNECTIONS CREDIT UNION
10.2023 - Current
CORPORATE TRAINER/TELLER SUPERVISOR/LOAN PROCESSOR
IDAHO CENTRAL CREDIT UNION
08.2016 - 10.2023
REGISTRAR/ER UNIT CLERK/STAFFING
PORTNEUF MEDICAL CENTER
08.2015 - 03.2018
ORGANIZATIONAL LEARNING AND LEADERSHIP - DEGREE IN PROCESS
IDAHO STATE UNIVERSITY