Katelynn Troquille
Fort Drum
Summary
Results-driven professional with a proven track record of providing customers with tailored solutions to meet their unique needs. Skilled in establishing and nurturing strong relationships with clients, ensuring their satisfaction and loyalty. Known for delivering quality service and exceeding expectations. Agile and adaptable, with excellent communication and customer service skills that enable effective problem-solving and collaboration.
Overview
3
3
years of professional experience
Work History
Patient Enrollment Specialist
Care Harmony
01.2024 - 09.2024
- Updated, entered, and reviewed patient data.
- Communicated effectively via telephone with prospective candidates.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to patients and potential patients.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
Assistant Teacher
Treehouse Childcare Center
01.2023 - 01.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
Administrative Assistant
TechServ Consulting And Training
08.2021 - 10.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Associates of Applied Science -
05.2021
High School Graduate -
05.2021
Skills
- Exceptional communication
- Documentation Management
- Reporting and Analytics
- Customer service expertise
- Data entry skills
- Strong Organization
- Provider Relations
- Decision Making Aptitude
- Excellent Phone Demeanor
- Client Relationship Building
- Confidentiality handling
References
- Rachelle Summerall- Nurse Care Coordinator, Care Harmony, 903-286-2112
- Christina Bailey- PES, Care Harmony, 205-430-0943
- Emilia Emra - TreeHouse, 503-933-6937
- Jenna Hughes- Lead Teacher, TreeHouse, 315-921-2981
- Erika King- Admin, Tech Serv, 209-762-0696
- Jessica Sammons- Project Manager, Tech Serv, 903-969-0058
Timeline
Patient Enrollment Specialist - Care Harmony
01.2024 - 09.2024
Assistant Teacher - Treehouse Childcare Center
01.2023 - 01.2024
Administrative Assistant - TechServ Consulting And Training
08.2021 - 10.2022
TVCC Athens - Associates of Applied Science,
Brownsboro High School - High School Graduate,
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