Katelynn VanAlstine
Columbus,MI
Summary
Skilled Resident Technician with relevant background in providing technical support for hardware and software systems. Standout strengths include troubleshooting abilities, customer service skills, and knowledge of various operating systems. Demonstrated history of improving system functionality and efficiency at previous workplaces while maintaining high levels of client satisfaction.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Resident Technician
Blue Water Developmental Housing
Port Huron, Michigan
11.2025 - Current
- Assisted residents with daily living activities and personal care needs.
- Monitored resident well-being and reported any changes to the supervisor.
- Maintained a clean and safe living environment for residents.
- Documented resident progress and incidents accurately in care logs.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Engaged residents in recreational activities to promote social interaction.
- Assisted residents with daily living activities and personal care.
- Maintained a clean and safe environment for all residents.
- Documented resident progress and behavior in daily logs.
- Maintained cleanliness and safety in patient areas and equipment.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Can and know how to use lifts of different kinds.
- Brief changes
Leads Specialist
U.S. Fire Safety
Port Huron, MI
07.2023 - 04.2025
- Managed lead generation through targeted marketing campaigns and outreach initiatives.
- Collaborated with sales teams to prioritize and qualify incoming leads effectively.
- Utilized CRM software to track and update lead status and interactions consistently.
- Conducted market research to identify potential clients in fire safety sectors.
- Assisted in organizing events to promote fire safety awareness and services offered.
- Analyzed lead data to improve targeting strategies and enhance conversion rates.
- Identified potential new markets for lead generation activities.
Painter
Kentucky Trailer
Wixom, Michigan
02.2021 - 02.2022
- Prepared surfaces by sanding, cleaning, and priming before painting.
- Applied paint using brushes, rollers, and spray equipment for uniform coverage.
- Mixed paints and coatings according to specifications for color accuracy.
- Maintained tools and equipment in good working condition for optimal performance.
- Collaborated with team members to coordinate painting schedules and priorities.
- Followed safety protocols to ensure a safe working environment at all times.
- Inspected finished work for quality assurance before project completion.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Cleaned and smoothed surfaces prior to painting.
- Wore protective clothing such as masks, respirators and gloves.
ABA Technician
ABA
Port Huron, Michigan
02.2015 - 06.2016
- Implemented individualized behavior intervention plans for diverse clients.
- Collected and recorded data on client progress and behavior changes.
- Collaborated with a multidisciplinary team to ensure effective treatment strategies.
- Engaged clients in therapeutic activities to promote skill development.
- Assisted in training new staff on ABA techniques and protocols.
- Monitored client behavior to identify triggers and implement strategies promptly.
- Communicated regularly with families about client progress and treatment goals.
- Maintained a safe and supportive environment for all clients during sessions.
- Collected and analyzed data from various sources as part of research projects.
Education
Sperry Homeschool
Minden City, MISkills
- Patient monitoring
- Care documentation
- Personal care assistance
- Vital sign assessment
Certification
- CPR
- First aid
- CPI
- Med trained
- Recipient rights
Timeline
Resident Technician
Blue Water Developmental Housing
11.2025 - Current
Leads Specialist
U.S. Fire Safety
07.2023 - 04.2025
Painter
Kentucky Trailer
02.2021 - 02.2022
ABA Technician
ABA
02.2015 - 06.2016
Sperry Homeschool