Katelynn Wilbanks
Payson,Arizona
Summary
Hard-working, willing to learn with a proven knowledge of conflict resolution, customer needs assessment, and organization. Aiming to leverage my skills to successfully fill the role at your company. Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Payson Police Department
01.2023 - 04.2023
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Teller
Whitefish Credit Union
06.2021 - 02.2022
- Serve members by receiving deposits, loan payments, cashing checks, issuing account withdrawals, recording night and mail deposits and completing account transactions
- Filing proper information to the correct systems for each member
- Performing wire transactions accurately
- Balancing ledgers and vaults
- Risk assessment and analysis
- Quick and accurate organization skills
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
VIDEO MANAGER/ CASHIER
Super 1
04.2021 - 06.2021
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
CREW MEMBER
Pizza Hut
12.2019 - 06.2020
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Portion, arrange, and garnish food, and serve food to waiters or patrons
- Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
Education
High School Diploma -
GILA COUNTY COMMUNITY COLLEGE
201 N Mud Springs Rd, Payson, Az 8554105.2019
Skills
- Active Listening
- Information Gathering and Relay
- Problem-Solving
- Computer Skills
- Critical Thinking
- Works Well Under Pressure
Certification
- AmeriCorps NCCC Pro-Rated Educational Award
- Certificate for District, State, and Nationals Parliamentary Procedures (Future Farmers of America)
Middle Initial
M
References
- Devon Rehm, Former Manager, (928) 978-4253, Devonrehm@yahoo.com
- Ashley Kelley, Coworker/Trainer, Payson PD, (928) 951-5220
Extracurricular Activities
Future Farmers of America (FFA) Theatre Distributive Education Clubs of America (DECA) Skills USA
Americorps NCCC
- Management of tools and time spent on projects.
- Worked with a team to build four homes.
- Organized inventory at a local community ReStore.
- Worked cooperatively with volunteer organizations while organizing projects.
- Able to quickly pick up new information and skills and apply them to the job.
- Worked Disaster Response across the Country
Timeline
911 Dispatcher
Payson Police Department
01.2023 - 04.2023
Teller
Whitefish Credit Union
06.2021 - 02.2022
VIDEO MANAGER/ CASHIER
Super 1
04.2021 - 06.2021
CREW MEMBER
Pizza Hut
12.2019 - 06.2020
High School Diploma -
GILA COUNTY COMMUNITY COLLEGE
- AmeriCorps NCCC Pro-Rated Educational Award
- Certificate for District, State, and Nationals Parliamentary Procedures (Future Farmers of America)
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