Summary
Overview
Work History
Education
Skills
Timeline
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KATERA BARNETT

Southfield,MI

Summary

Results-driven and dedicated professional with proven experience in team leadership, operational management, and delivering exceptional customer service. Adept at coordinating workflows, staff, and driving sales growth through effective communication and relationship building. Strong problem-solving abilities and productivity, safety, and client satisfaction contribute to organizational success.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Life Insurance Producer

Legacy partners financial
West Palm Beach, Florida
01.2021 - Current
  • Working remotely Prospecting new clients, presenting policy coming, and through content follow-up and high-quality works while making
  • Assess client needs (financial situation, family goals, debts, income replacement).

  • Recommend policies that fit the client’s needs and budget.
  • Collect applications and premiums properly.
  • Submit paperwork accurately and on time to insurance companies.
  • Deliver policies and explain coverage clearly once issued.
  • Provide ongoing service (beneficiary changes, policy updates, claims assistance).

Marketing Manager

South point
Farmington Hills, Michigan
07.2023 - 06.2025
  • Developed marketing strategies to enhance brand visibility and engagement.
  • Managed social media campaigns to increase audience interaction and reach.
  • Coordinated market research to identify customer trends and preferences.
  • Collaborated with sales teams to align marketing efforts with business goals.
  • Generated ideas to increase sales through creative promotions.
  • Maintained relationships with key customers through regular communication.

Supervisor

DHL Supply Chain
Belleville, Michigan
08.2018 - 01.2023
  • Supervised daily operations of logistics and warehouse activities.
  • Trained and mentored new team members on safety protocols.
  • Implemented process improvements for efficient workflow in the facility.
  • Coordinated inventory management using warehouse management systems.
  • Ensured compliance with company policies and industry regulations.
  • Facilitated communication between departments to enhance service delivery.
  • Resolved operational issues promptly to maintain productivity levels.
  • Monitored staff performance and provided constructive feedback regularly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Service and Food Champion

Taco Bell
Westland, Michigan
06.2017 - 10.2018
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Prepared food items according to quality standards and safety guidelines.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Handled cash register transactions accurately and efficiently during busy shifts.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.

Education

HIGH SCHOOL DIPLOMA -

Success Virtual Learning Center
Taylor, MI
02.2013 - 06.2017

Associate of Arts -

Wcccd
Southgate, MI

Skills

  • CRM Software Proficiency
  • Client assessment
  • Policy recommendations
  • Inventory management
  • Process improvement
  • Marketing strategy
  • Customer relationship management
  • Team leadership
  • Performance monitoring
  • Conflict resolution
  • Effective communication
  • Training and mentoring
  • Problem solving
  • Time management
  • Analytical thinking
  • Attention to detail
  • Inventory control
  • Workflow management
  • Financial management
  • Safety protocols
  • Risk management
  • Performance management
  • Project management
  • Human resources management

Timeline

Marketing Manager

South point
07.2023 - 06.2025

Life Insurance Producer

Legacy partners financial
01.2021 - Current

Supervisor

DHL Supply Chain
08.2018 - 01.2023

Service and Food Champion

Taco Bell
06.2017 - 10.2018

HIGH SCHOOL DIPLOMA -

Success Virtual Learning Center
02.2013 - 06.2017

Associate of Arts -

Wcccd
KATERA BARNETT