Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katera Bell

Winnsboro,LA

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

High Volume Recruiter

Capital One Bank
04.2022 - Current
  • Build relationships with department heads and hiring managers to understand staffing needs and ensure alignment on recruitment strategies.
  • Coordinates recruiting process from sourcing to interviewing through offer stage
  • Inform candidates of job's duties/responsibilities, compensation and benefits programs, work schedule/conditions, career advancement opportunities, etc
  • Performs other job related duties or special projects as assigned
  • Increased efficiency and team productivity by promoting operational best practices.
  • Manage recruitment for 40+ positions simultaneously, focusing on customer service roles.
  • Managed relationships with 60+ Hiring managers simultaneously
  • Screen, interview, and assess candidates for customer facing roles, using behavioral interviewing techniques, ensuring cultural and job fit.
  • Use ATS (Applicant Tracking System) to track applicant data, generate reports, enhance overall recruiting efficiencies and maintain compliance with hiring processes.
  • Leverage job boards, social media, employee referrals, and networking events to identify top talent in a competitive market.
  • Conduct recruitment campaigns for seasonal hiring and large-scale hiring events, with a focus on efficiency and high-quality candidate pools.
  • Maintained and updated candidate pipelines to ensure smooth recruitment flow and prompt response times.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.

Branch Ambassador

Capital One Bank
05.2019 - 04.2022
  • Consult with 20+ clients (consumer/small business) daily and analyze which products and services best meet their needs
  • Maintain a working knowledge of the complete line of products and services offered
  • Proactively develop, manage, retain, deepen, and grow customer relationships
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked with clients to address and respond to client and partnership management issues.
  • Backed up the teller team by handling needs of new and existing customers at the main counter.
  • Cross trained team on conducting small business platform transactions
  • Improved customer satisfaction by providing personalized service and addressing concerns promptly.
  • Conducted regular account reviews for clients, ensuring optimal financial product placement and alignment with their financial goals.
  • Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.

Universal Branch Associate

Capital One Bank
05.2013 - 05.2019
  • Trained new tellers in processes and procedures for Capital One, answering questions and providing guidance.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Conduct audits of tellers, vaults, ATMs and currency dispensers.
  • Meet set performance goals, demonstrate skills-based behaviors to achieve banker certifications.

  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Established a reputation as a reliable and trustworthy banking professional through consistent adherence to high ethical standards and dedication to providing exceptional service to all customers.
  • Managed risk exposure by diligently monitoring customer accounts for signs of fraudulent activity or potential threats to the financial integrity of the institution.
  • Educated customers on various banking options available, helping them make informed decisions based on their financial needs.

Education

Bachelor’s of Science - Management

Southern University And A&M College
Baton Rouge, LA
12.2012

Skills

  • Finance and Banking
  • Strong Verbal and Written Communication
  • Customer Service
  • Problem Solving
  • Prioritization
  • Leadership
  • Adaptability
  • Decision Making
  • Candidate Sourcing
  • Resume Screening
  • Client Management
  • Relationship Building
  • Candidate screening
  • Cross-functional teamwork and collaboration

Certification

Project Management, Coursera - 2021

Timeline

High Volume Recruiter

Capital One Bank
04.2022 - Current

Branch Ambassador

Capital One Bank
05.2019 - 04.2022

Universal Branch Associate

Capital One Bank
05.2013 - 05.2019

Bachelor’s of Science - Management

Southern University And A&M College

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