Work History
Education
Skills
Timeline
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Kateri Krug

Oklahoma City,OK

Work History

RokFit Social Media Manager

Rokfit
2023 - Current
  • Managed the official Instagram, Facebook, TikTok, and Threads accounts, ensuring cohesive brand representation across platforms
  • Directed the strategic oversight of social media channels, harmonizing posts with brand identity and capitalizing on emerging trends
  • Maintained a consistent posting schedule, curating daily content and crafting engaging captions to captivate audiences
  • Conceptualized and produced compelling video content, leveraging creative ideation to drive user engagement
  • Demonstrated prompt and professional responsiveness to Direct Messages, fostering positive user interactions and strengthening brand rapport
  • Curated original content for account stories and selectively shared user-generated content, fostering community engagement and brand advocacy.
  • Engaged with comments in a timely and professional manner, nurturing a vibrant and interactive online community

RokFit Customer Service and Order Fulfillment

RokFit
2020 - 2023
  • Managed end-to-end fulfillment of online orders, ensuring accurate processing and timely shipment
  • Facilitated handling of refunds and returns, adhering to established procedures and upholding customer satisfaction
  • Received and documented incoming inventory shipments, maintaining records to track stock levels
  • Organized the stocking of both new inventory and returned items, optimizing efficient order fulfillment
  • Provided consistent, friendly, and attentive customer service, cultivating positive relationships and enhancing brand loyalty
  • Maintained open lines of communication with customers, providing updates and addressing inquiries regarding order status and product availability

Von Maur Sales Associate

Von Maur
2019 - 2020
  • Delivered friendly, consistent customer service, ensuring positive interactions and fostering customer loyalty
  • Executed opening and closing procedures for registers, guaranteeing financial accuracy and security at the beginning and end of each shift
  • Provided attentive assistance to customers on the sales floor, offering product recommendations and addressing inquiries to enhance shopping experiences
  • Efficiently processed customer purchases and returns, maintaining accuracy and adherence to company policies and procedures
  • Proactively restocked merchandise on the sales floor, optimizing product visibility and availability for customers
  • Systematically organized and managed customer contact information, facilitating targeted outreach and personalized communication initiatives

Mitch Park YMCA Child Watch Team Member

Mitch Park YMCA
2016 - 2019
  • Supervised children during parents' workout sessions, ensuring their safety and well-being
  • Enforced safety protocols to guarantee the well-being of both employees and children, fostering a secure and nurturing atmosphere
  • Facilitated clear and open communication with parents and YMCA members, addressing inquiries and concerns to enhance satisfaction
  • Monitored and coordinated birthday parties, overseeing activities and ensuring an enjoyable experience for all participants

Education

Bachelor's Degree in Strategic Communications -

University of Central Oklahoma
Edmond, OK
12.2022

Mount St. Mary Catholic High School
Oklahoma City, OK
12.2018

Skills

  • Qualtrics certified
  • Familiar with Shopify
  • Familiar with WordPress
  • Quick learner
  • Hard working
  • Well-rounded leader
  • Creativity and Innovation
  • Teamwork and Collaboration

Timeline

RokFit Social Media Manager

Rokfit
2023 - Current

RokFit Customer Service and Order Fulfillment

RokFit
2020 - 2023

Von Maur Sales Associate

Von Maur
2019 - 2020

Mitch Park YMCA Child Watch Team Member

Mitch Park YMCA
2016 - 2019

Bachelor's Degree in Strategic Communications -

University of Central Oklahoma

Mount St. Mary Catholic High School

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Kateri Krug