Victoria Kelsey Frerichs
Chesapeake,VA
Summary
Industrious I-O Psychology Executive highly effective at optimizing human research and obtaining relevant data by carefully targeting plans. Proficient in the operational needs and best practices of experience research, including customer, employee, and user experience. Driven to improve Justice, Diversity Equity, and Inclusion (JEDI). Prepared to leverage 30 years of progressive experience to take on new role with long-term potential.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Research
Overture Systems Solutions
07.2021 - Current
- Developed and delivered global learning modules for instruction on CX visions for corporations without established CX departments or visions
- Developed studies and programs to engage corporations in Diversity, Equity, and Inclusion measures
- Identified silos and inefficiencies to address corporate cohesion, burnout, and turnover
- Managed over 10 long-term global projects concurrently
- Global Supply Chain Management and Change Management instruction
- Supervised research design and project delivery to C-suite stakeholders.
- Established connections with liaisons to industrial and commercial stakeholders, allowing industry trends to inform research and vice versa.
- Investigated, compiled, and modeled information for detailed project proposals.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Built institution's research portfolio in accordance with long-term strategic plan.
- Produced reports of findings and gave presentations of results.
- Set cultural norms for institutional research community with collaboration and health of research goals as primary considerations.
Owner
VK Content and Transcriptions
08.2003 - Current
- Enabled delivery of film and television projects ahead of schedule by conducting precise transcriptions with accurate timestamps
- Increased sales and customer satisfaction by creating concise and engaging content for websites, print advertisements, brochures, e-Learning modules, and other media.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Founded and managed content creation and editorial business.
Research Specialist
Overture Systems Solutions
08.2016 - 07.2021
- Worked with global clients to design experience research and implement improvement measures in relation to Customer Experience, Employee Experience, User Experience, Journeys, DEI, Learning Development and Design, and Global Supply Management
- Incorporating job and task analysis into employee experience research.
- Adapted work process and methods based on findings and literature review with limited supervision.
- Designed surveys for division-wide priorities and initiatives.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
- Detailed study findings and updated research upon new discoveries.
- Implemented modifications and quality control measures to influence research conclusions.
- Monitored research data to assess accuracy, validity and integrity.
Director of Media Relations/Parent Advocate
Cincinnati Center for Autism
08.2006 - 07.2012
- Managed media and press releases related to CCA initiatives
- Represented families at IEP and mediation hearings
- Provided and created educational material for advocacy, mediation, and representation for families with disabilities in the Butler County school district
- Assisted in education and instruction of Law Enforcement interactions with disability communities
- Provided companies with support and education while creating DEI initiatives or programs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Identified available community resources and programs for families of disabled children.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Worked with educational teams to develop Individual Education Plans (IEPs) for students.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet needs.
Education
MPS - I-O Psychology
George Mason University
B.S - Psychology
University of Phoenix
01.2012
Some College (No Degree) - General Studies, Psychology
New Mexico Military Institute
High School Diploma -
Lake Elsinore High School
Lake Elsinore, CA06.1990
Skills
- Qualtrics Certified
- SPSS
- Smartsheet
- UXPressia
- EX – CX – UX – DEI
- Talent Acquisition
- Focus Groups using BEI
- Job and Task Analysis
- Persona Modeling
- Touchpoint Analysis
- Journey Mapping
- Data Analysis
- Presentations
- Interview Design
- Survey Design
- Learning Development
- Microsoft Office Suite
- Data Collections
- Data Communications
- Status Updates
- Performance Monitoring
- Project Reporting
- Strategic Decision-Making
- Presentations and Lectures
- Operational Efficiency
- Information Collection
- Organizational Systems
- Research Protocols
- Complex Problem-Solving
- Active Listening
- Interviewing Abilities
- Positive Reinforcement Strategies
- Research Study Design
- Client Relationships
- Questionnaire Design
- Customer Satisfaction
- Employee Performance Evaluations
Accomplishments
- Notary Public, Commonwealth of Virginia -Current
Affiliations
Society of Industrial Organizational Psychology (SIOP)
Association of Psychological Science (APS)
Certification
Qualtrics XM Platform
Timeline
Director of Research
Overture Systems Solutions
07.2021 - Current
Research Specialist
Overture Systems Solutions
08.2016 - 07.2021
Director of Media Relations/Parent Advocate
Cincinnati Center for Autism
08.2006 - 07.2012
Owner
VK Content and Transcriptions
08.2003 - Current
MPS - I-O Psychology
George Mason University
B.S - Psychology
University of Phoenix
Some College (No Degree) - General Studies, Psychology
New Mexico Military Institute
High School Diploma -
Lake Elsinore High School
Similar Profiles
JACOB GOODALLJACOB GOODALL
Web Developer - Integrations Engineer at OvertureWeb Developer - Integrations Engineer at Overture
Nicole SomervilleNicole Somerville
Senior Account Executive at Overture Promotions, LLCSenior Account Executive at Overture Promotions, LLC
Patrick HoganPatrick Hogan
Script Coordinator at Ambience Entertainment (Overture)Script Coordinator at Ambience Entertainment (Overture)
Kevin UrquhartKevin Urquhart
LOCKHEED MARTIN at WAREHOUSEMANGERLOCKHEED MARTIN at WAREHOUSEMANGER
Darren L. MartinDarren L. Martin
Senior Sales Executive at Audacy IncSenior Sales Executive at Audacy Inc