Kateri Simon
Tampa
Summary
Offering positive attitude and strong desire to learn and grow in healthcare environment. Ready to use and develop communication and patient care abilities in a Patient Care Nursing Assistant role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Sarkat Logistics
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Ulta/Beauty Specialist
Target
10.2022 - 04.2023
- Created effective displays to sell seasonal and promotional products.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Baker/Barista
Dunkin' Donuts
07.2016 - 01.2017
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Baked and added appropriate toppings to all bakery goods.
Barista
Starbucks
09.2015 - 03.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Coordinator
Circle K
03.2014 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Set benchmarks for customer service employees and monitored progress against targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Greeted customers and offered assistance for increased customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained and cleaned store to keep everything neat.
Warehouse Packer
Quality Ribbons & Supplies
06.2013 - 05.2014
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Created shipping labels to complete daily order processing.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Restocked products and rotated items according to standard procedures.
- Conducted regular inventory checks to track and account for products properly.
- Kept work areas neat, clean and free from debris.
Education
Associate Degree in Nursing - Nursing
Lorain County Community College
Elyria, OH05-2027
Esthetician Full Specialist License - Esthetician
Aveda Institute - Tampa Bay
Clearwater, FL08.2022
Medical Billing And Coding Course - Medical Billing And Coding
Auburn University
Auburn, AL12.2018
High School Diploma -
Charlotte Catholic High School
Charlotte, NC05.2013
Skills
- Effective Customer Communication
- Productivity and Efficiency
- Time management
- Teamwork and collaboration
- Willingness to learn
- Heavy lifting
- Medical terminology
Certification
- Licensed Esthetician
Timeline
Amazon Delivery Driver
Sarkat Logistics
04.2024 - Current
Ulta/Beauty Specialist
Target
10.2022 - 04.2023
Baker/Barista
Dunkin' Donuts
07.2016 - 01.2017
Barista
Starbucks
09.2015 - 03.2016
Customer Service Coordinator
Circle K
03.2014 - 07.2015
Warehouse Packer
Quality Ribbons & Supplies
06.2013 - 05.2014
Associate Degree in Nursing - Nursing
Lorain County Community College
Esthetician Full Specialist License - Esthetician
Aveda Institute - Tampa Bay
Medical Billing And Coding Course - Medical Billing And Coding
Auburn University
High School Diploma -
Charlotte Catholic High School
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