Kateria Simons
Baltimore,MD
Summary
I am a goal-oriented and dedicated professional committed to exceeding customer expectations and achieving ambitious business objectives. With a keen attention to detail, I possess extensive knowledge in various job functions and excel in delivering top-notch performance. As an accomplished and energetic individual, I collaborate effectively with team members to drive success. A motivated leader, I leverage strong organizational skills and prioritize tasks efficiently. Known for my reliability and extensive customer service experience, I consistently provide exceptional service and surpass sales targets. My outgoing personality enables me to build rapport with customers, while my ability to connect with diverse clients sets me apart. As a hardworking individual, I strive for excellence and maintain a tidy work environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
European wax center
Baltimore , MD
03.2023 - Current
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in continuous development of effective store associates to achieve desired sales results.
- Formed and sustained strategic relationships with clients.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- I oversee the scheduling and management of appointments for our waxing services.
- I am responsible for leading the sales team and consistently achieving our sales targets.
- I was responsible for processing late payments and ensuring timely collection of outstanding dues.
- I also handled the check-in and check-out process as an assistant manager.
Assistant Manager
Loyal companion
Baltimore, USA
11.2021 - 02.2023
- Maintain the sales floor and greet customers with high class customer service
- Help customers with knowledge of dogs and cats health, nutrition, and grooming needs
- Operate cash register to receive payment from customers in cash or credit card form
- Help with restocking workstations, display cases, and sales floor
- Check in inventory and upload invoices for shipments received
- Handle check in and check out for grooming
- Manage grooming clients' appointments
- Sanitize and stock self wash stations
- Answer phone calls and take messages
- Brief team members on daily and weekly duties and sales goals
- Assist with staff scheduling and problem resolution
- Ensure nightly duties are fulfilled for the morning team
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Ambassador/supervisor
AL CLEAR
Baltimore, USA
07.2018 - 06.2021
- Maintain security and ensure the security lane stays secured
- Check boarding passes for SSSS, TSA, AIRLINE, AIRPORT, NAME, DATE
- Help members get verified using their biometrics
- Make sales to airport travelers
- Collect biometrics and connect them to IDs
- Supervise other staff and provide training and orientation to new staff
- Ensure staff gets breaks in a timely fashion
- Fix technical issues with pods
- Handle member problems and de-escalate conflicts
- Support management and close down for the end of shift
Cashier
Silver diner
Baltimore, USA
08.2016 - 10.2017
- Greet guests as they approach the register
- Check guests out
- Stock up drinks, chips, and food
- Clean work area while working and after closing hours
- Shut machines down
- Answer phones for guests and employees and take messages for managers
Deli crew
Harris teeter
Baltimore, USA
05.2015 - 08.2016
- Greet guests as they approach the counter with a smile
- Take deli meat requests and slice meat
- Clean slicers when done cutting meat and after hours
- Clean work area in a reasonable time frame before clocking out
Crew
Chipotle
Baltimore, USA
04.2014 - 03.2015
- Greet guests as they walked in
- Manage inventory
- Clean bathrooms and lobby
- Stock up drinks and lobby work register
- Work food line and cook food
- Answer phone and place food orders for guests
Education
High School Diploma -
August Fells
Baltimore, MD06-2016
Skills
- English Language
- Reading Comprehension
- Computers and Electronics
- Coordination
- Judgment and Decision Making
- Education and Training
- Learning Strategies
- Active Listening
- Time Management
- Service Orientation
- Critical Thinking
- Active Learning
- Instructing
- Store operations
- Customer experience
- Cash auditing
- Performance evaluations
- Customer relations
- Inventory control
- Sales growth
- Employee coaching
Timeline
Assistant Store Manager
European wax center
03.2023 - Current
Assistant Manager
Loyal companion
11.2021 - 02.2023
Senior Ambassador/supervisor
AL CLEAR
07.2018 - 06.2021
Cashier
Silver diner
08.2016 - 10.2017
Deli crew
Harris teeter
05.2015 - 08.2016
Crew
Chipotle
04.2014 - 03.2015
High School Diploma -
August Fells