Katerica Bryant

• INTERVIEWING THE CLAIMANT TO GATHER INFORMATION AND

VERIFY FACTS

• INSPECTING AND DOCUMENTING PROPERTY DAMAGE,

INJURIES OR INVESTIGATING A LOSS

• PROVIDING A WRITTEN ESTIMATE OF THE REPAIR COSTS,

MEDICAL EXPENSES OR ANY OTHER COSTS

• COMMUNICATING WITH CUSTOMERS THROUGHOUT THE

CLAIMS PROCESS AND ANSWERING QUESTIONS

• SALVAGING LOST OR DAMAGED PROPERTY BY FACILITATING

SALES OR REPAIRS

• MAINTAINING CUSTOMER RECORDS

• INVESTIGATING AND ANALYZING CUSTOMER POLICIES AND

COVERAGES

• NEGOTIATING AND AUTHORIZING PAYMENTS

• Balanced responsibilities as an Eligibility Representative with ongoing education pursuits or additional roles within the organization, demonstrating strong time management skills and dedication to continued professional growth.
• Ensured timely resolution of discrepancies by conducting thorough research and documentation.
• Achieved high client satisfaction rates through effective communication and empathetic support during the eligibility process.
• Enhanced client satisfaction by efficiently processing eligibility applications and addressing inquiries.