Udesis Maldonado
Savannah,GA
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
16
16
years of professional experience
2003
2003
years of post-secondary education
Work History
Assistant General Manager
CRC
Savannah
07.2023 - 09.2025
- Created promotional campaigns to increase store traffic and generate revenue.
- Monitored inventory levels and placed orders for new stock as needed.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Organized special events such as promotions or fundraisers to drive business growth.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Identified opportunities for cost savings and operational efficiency improvements.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Analyzed sales data to identify trends and opportunities for growth.
- Analyzed financial data and prepared reports for senior management.
- Developed and implemented effective strategies to maximize sales and profits.
- Prepared weekly schedules for staff members based on their availability.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured compliance with company policies, procedures, and regulations.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Evaluated current processes within the store environment to identify areas of improvement.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Collaborated with other departments within the organization to coordinate projects.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed marketing plans to promote products or services offered by the company.
Inventory Manager
CRC
Savannah, MI
04.2020 - 06.2023
- Collaborated with vendors to ensure timely delivery of goods and services.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Ensured product quality and safety standards were met throughout the inventory process.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Participated in annual physical inventories conducted at multiple locations.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data.
- Provided training sessions on proper use of WMS software applications for new personnel.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
Lead Shipping Clerk
CRC
Savannah, MI
02.2019 - 03.2020
- Assisted in training new employees on shipping processes and procedures.
- Resolved customer inquiries regarding shipment status and product availability in a timely manner.
- Participated in weekly meetings with other departments to discuss changes or improvements that could be made within the company's shipping department.
- Ensured compliance with all applicable government regulations concerning international shipments.
- Created reports detailing current inventory levels, ordering trends.
- Maintained inventory accuracy by tracking all inbound and outbound orders.
- Analyzed data collected from various reports to identify potential areas of improvement within the organization's logistics operations.
- Provided assistance in troubleshooting issues related to material flow through the supply chain process.
- Processed returns using established procedures while verifying the condition of returned products against original shipment records.
- Reviewed invoices for accuracy before submitting payments to vendors.
- Utilized a variety of software systems to track orders and create shipping labels and documents.
- Coordinated daily pickups with carriers for outbound freight movement utilizing LTL or full truckload carriers as needed.
- Prepared bills of lading for international shipments according to specific country requirements.
- Organized shipments according to customer requirements, including order entry, pick-pack-ship operations and customs clearance.
- Responded promptly to customer complaints regarding late deliveries or incorrect orders received.
- Managed the shipping and receiving of goods, ensuring accurate documentation and timely delivery.
- Recommended changes in policies or procedures based on feedback from customers or team members.
- Developed relationships with key vendors to ensure cost effective transportation solutions.
- Monitored stock levels, reordering items as necessary to ensure proper inventory levels were maintained.
Shipping and Receiving Supervisor
CRC
Savannah, MI
12.2016 - 01.2019
- Worked closely with carriers and freight forwarders to arrange logistics services and negotiate favorable rates.
- Initiated measures to reduce errors in packing and shipping process for improved accuracy rate.
- Conducted regular inspections of loading docks to ensure compliance with safety regulations.
- Provided guidance to warehouse personnel regarding proper handling procedures for fragile items during shipment preparation.
- Implemented quality assurance programs to maintain high standards of customer service when delivering products and goods.
- Planned routes for delivery trucks according to most cost-effective approach while meeting deadlines.
- Monitored inventory levels to ensure accurate stock counts and reorder points.
- Maintained records of all materials received or shipped from the warehouse.
- Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.
- Analyzed data such as order volume trends and shipping schedules in order to optimize resources.
- Resolved customer complaints related to shipping delays or damaged items in a timely manner.
- Developed processes for efficient receiving operations, including unloading, sorting, storing, labeling, and tracking of goods.
- Ensured that all incoming and outgoing shipments were properly documented and tracked.
- Assigned tasks to workers based on their skillset and availability.
- Troubleshot any discrepancies between orders placed and items received from vendors or customers.
- Trained new employees on company policies and standard operating procedures related to shipping and receiving.
- Performed weekly cycle counts and physical inventories according to established guidelines.
- Reviewed invoices and bills of lading prior authorizing payment for shipment services rendered.
Inbound Team Lead
CRC
Savannah, MI
07.2014 - 11.2016
- Participated in regular training sessions for staff development purposes.
- Worked collaboratively with other departments to ensure a seamless customer experience across all channels.
- Reviewed data from surveys and feedback forms to evaluate the effectiveness of current practices.
- Assisted in recruiting process by conducting interviews with potential candidates.
- Drafted written reports documenting daily activities for management review.
- Monitored inbound call queues, adjusted staffing levels, and provided feedback to ensure quality standards were met.
- Trained, coached and mentored team members on how to handle complex customer inquiries.
- Resolved escalated customer issues and ensured that customers were satisfied with the outcome of their interactions.
- Developed and implemented strategies to improve customer service and team performance.
- Created reports on key performance indicators such as average handle time, abandonment rate.
- Conducted weekly one-on-one meetings with each team member to provide guidance and feedback.
- Maintained detailed records of employee performance reviews for tracking purposes.
- Facilitated regular team meetings to discuss challenges, successes, best practices.
- Provided leadership by setting an example of excellent customer service skills, professionalism, and attitude.
- Analyzed customer trends and insights to identify opportunities for improvement in processes or services.
- Identified areas of improvement within the department's operations through root cause analysis.
Scanner Coordinator
CRC
Savannah, Ga
04.2012 - 06.2014
- Managed workflow queues within the scanning system according to established priorities.
- Developed procedures for document scanning processes, including file naming conventions and post-scanning quality control measures.
- Trained new employees on the correct use of scanners, imaging software programs.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Adjusted scanning settings according to specific requirements of each job.
- Resolved technical issues related to scanners or other imaging devices quickly and effectively.
- Removed jammed papers from scanners carefully to avoid damaging equipment components.
- Verified accuracy of scanned information by comparing it with original document.
- Maintained quality control standards for all scanned materials.
- Collaborated with colleagues from various departments on projects involving the use of scanners.
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
- Created digital records of paper documents using specialized scanning software.
- Reported any malfunctions immediately to supervisor or IT personnel for prompt resolution.
- Organized and stored scanned documents in designated electronic folders.
- Scanned documents and images into computer systems accurately and efficiently.
- Reviewed electronically scanned document images to verify accuracy.
- Utilized various scanning hardware, computer programs and applications to scan files and documents.
- Converted physical documents via scanning into electronic files and images.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Conducted quality checks on scanned documents to ensure accuracy and completeness of digital records.
- Batched, sorted and imported electronic files into software.
- Compiled reports on scanning productivity and identified areas for process optimization.
- Kept inventory areas clean, organized, and free of safety hazards for maximum efficiency.
- Trained new staff on scanning procedures and best practices to maintain high standards of operation.
- Assisted in the development of scanning protocols to enhance efficiency and reduce errors.
Forklift Operator
CRC
Savannah, Georgia
12.2010 - 03.2012
- Loaded pallets onto trailers for shipment.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Kept record of daily activities such as number of items moved or handled throughout the day.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Ensured safety procedures were followed when operating forklifts.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Collaborated with team members on various tasks related to storage and transport operations.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Tied and secured loads to prevent shifting or damage to items.
- Maintained yard appearance, keeping ground clean and clear.
- Inspected lifts before use to prevent damage to goods.
Lumper
CRC
Savannah
10.2009 - 11.2010
- Reported damaged goods to supervisor and kept accurate records of inventory levels.
- Utilized computer systems to track product movement through the supply chain.
- Ensured proper labeling of containers before shipping outbound orders.
- Unpacked and counted stock items, and placed them on shelves in the warehouse.
- Stacked boxes onto pallets for storage or shipment.
- Maintained cleanliness of all areas within the warehouse environment.
- Followed safety protocol when handling heavy objects or hazardous materials.
- Checked outgoing shipments against invoices and packing lists for accuracy prior to loading onto delivery vehicles.
- Organized warehouse space to maximize efficiency of product storage.
- Collaborated with team members to expedite loading and unloading process.
- Verified accuracy of incoming shipments with purchase orders.
- Loaded and unloaded merchandise from trucks using hand truck, pallet jack, or forklift.
Education
International American
SavannahSkills
- Customer relationship management
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Inventory control
- Food safety and sanitation
- Business operations background
- Inventory management
- Compliance regulations
Languages
Spanish
Professional
Timeline
Assistant General Manager
CRC
07.2023 - 09.2025
Inventory Manager
CRC
04.2020 - 06.2023
Lead Shipping Clerk
CRC
02.2019 - 03.2020
Shipping and Receiving Supervisor
CRC
12.2016 - 01.2019
Inbound Team Lead
CRC
07.2014 - 11.2016
Scanner Coordinator
CRC
04.2012 - 06.2014
Forklift Operator
CRC
12.2010 - 03.2012
Lumper
CRC
10.2009 - 11.2010
International American