Katerin Rapalo
Fort Walton Beach,FL
Summary
Personable leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
1
1
Language
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
Fort Walton Beach, FL
01.2025 - Current
- Supervised daily branch operations and supported Enterprise Mobility rental workflow.
- Trained team members on service steps and branch procedures.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Monitored daily operations and supported Branch Manager in necessary duties.
Assistant Restaurant Manager
El Paso Tacos & Tequila
Valdosta
01.2023 - 09.2025
- Supervised daily restaurant operations across front-of-house and back-of-house teams.
- Trained shift leads on service standards, safety procedures, and guest handling.
- Managed inventory checks, supply ordering, and vendor coordination for restaurant needs.
- Enforced opening, closing, and cash handling procedures during restaurant shifts.
- Resolved customer complaints in a timely manner.
- Provided leadership and direction to restaurant employees.
Graduate Assistant
Valdosta State University
Valdosta, Georgia
01.2024 - 12.2024
- Organized research files and maintained accurate academic documentation
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Analyzed data to assist professors with various projects.
- Evaluated student performance through grading tests, papers or other assessments.
Education
MBA - Business Administration
Valdosta State University
Valdosta, GA 01.2024 - 12.2024
BBA - International Business
Valdosta State University
Valdosta, GA 08.2020 - 12.2023
BBA - Management
Valdosta State University
Valdosta, GA 08.2020 - 12.2023
Skills
- Branch operations
- Rental workflow
- Sales strategy
- Customer service
- Team supervision
- Strong leadership
- Staff development
- Problem solving
- Decision making
- Conflict resolution
- Clear communication
- Business development
Languages
Spanish
Professional
Timeline
Assistant Branch Manager
Enterprise Mobility
01.2025 - Current
Graduate Assistant
Valdosta State University
01.2024 - 12.2024
MBA - Business Administration
Valdosta State University
01.2024 - 12.2024
Assistant Restaurant Manager
El Paso Tacos & Tequila
01.2023 - 09.2025
BBA - International Business
Valdosta State University
08.2020 - 12.2023
BBA - Management
Valdosta State University
08.2020 - 12.2023