Katerina Joseph
Alpharetta,GA
Summary
Personable and positive individual with talent for managing complex tasks and ensuring smooth operations. Possesses knowledge of inventory control and logistics coordination, along with strong organizational and communication skills. Committed to streamlining processes and enhancing customer satisfaction through efficient order management. Interested in building current skillset from a new career opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Orders Management Specialist
RayBiotech Life Inc
05.2023 - Current
- Interfaced with lead scientists and lab teams daily to facilitate order flow and meet lead times for shipping of products, CRO services, or custom projects.
- Consistently collaborated with accounting and technical support teams in resolving order-related issues, ensuring a seamless customer experience.
- Navigated through 3 systems to create, track and monitor orders.
- Provided backorder reports to key accounts and international distributors weekly.
- Managed high volumes of orders to confirm stock, accuracy, and fulfillment.
- Assisted customers by providing tracking information and resolving shipping issues. Provided necessary documents for customs clearance of international shipments.
- Processed and handled customer complaints, answering questions, and providing alternative solutions in a timely manner.
- Informed customers by email or phone call of order information such as pricing, estimated shipping dates and backorder delays.
- Handled quote requests for products and services that would meet customer needs.
- Utilized Quickbooks to accurately enter customer data, process orders and update customer records.
Digital Marketing - Google Ads
RayBiotech Life Inc
07.2024 - Current
- Boosted brand awareness by designing and implementing effective search campaign advertising strategies.
- Improved keyword targeting for search ads that drove increased traffic and conversions.
- Increased overall performance of 7 campaigns by analyzing and optimizing Google Ads recommendations.
- Reduced wasted spend by implementing negative keyword lists to filter out irrelevant searches that triggered ads.
- Directly worked with Director of Digital Marketing to create targeted advertising strategies for new and upcoming Biotechnology products or services.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Order process management
- Organization skills
- Quick Learner
- Problem-solving abilities
- Multitasking
- Time management abilities
- Process Improvement
- Communication Skills
Certification
- Received 2/8 Certificates from Google Data Analytics program. Still working to complete all 8 courses.
Timeline
Digital Marketing - Google Ads
RayBiotech Life Inc
07.2024 - Current
Orders Management Specialist
RayBiotech Life Inc
05.2023 - Current
Bachelor of Science - Biology
Kennesaw State University
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