KATERINA CVETANOVSKI
Macomb,MI
Summary
Highly motivated and results-driven operations leader with extensive experience in designing and implementing sophisticated professional development strategies within global organizations. Seeking to leverage my strong interpersonal and leadership skills to drive cultural change and improve organizational effectiveness. Committed to continuous improvement and excellence, with a passion for fostering an inclusive environment that encourages professional growth and development.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Advisor, Strategy and Operations
Dell Technologies
8 2021 - 8 2024
- Served as Education and Training Lead for Customer Success and Advocacy divisions responsible for upskilling and professional development, program event planning, executive communications, consumption data and reporting, and more for 2500+ global team members
- Designed and facilitated training on diverse topics, including DE&I, generative AI, risk and security, and leadership development, consistently receiving an average rating of 4.9/5 for both speaker effectiveness and content quality from participant feedback
- Presented to executive leadership teams on ongoing / ad hoc education and training strategy projects and programs, securing buy-in and support for ongoing initiatives.
Training Operations Manager
Stellantis / Fiat Chrysler Automobiles
08.2019 - 08.2021
- Managed and supervised instructors across regions, ensuring effective delivery and implementation of regional instructor-led, web-based, and virtual classroom training programs with a keen focus of meeting our Minimum Technical Training Requirements (MTR) quota
- Conducted gap analyses, monitored and recorded training metrics, and modified training practices to maintain technician training levels
- Led project management efforts for the successful ASE Accreditation program, collaborating with Development and Delivery Teams to gather and record program data and adapt training practices when necessary
- Identified best practices, addressed deficiencies, and implemented strategies to enhance performance and delivery, utilizing adult learning principles, instructional design, and performance technology
- Maintained technical proficiency for facilitating courses such as Uconnect, High Voltage Safety, HVAC, Diesel Fuel Systems, and Chassis.
Senior Human Resources Talent Specialist
EPITEC
05.2018 - 08.2019
- Successfully lead candidate searches and recruitment initiatives for IT and Engineering professionals for top automotive clients, including Ford Motor Company and General Motors, by establishing robust candidate pipelines, enhancing the recruitment lifecycle, and consistently meeting and exceeding placement quotas
- Conducted meetings with Hiring Managers at client sites to gather job requirements and align with ongoing projects
- Implemented competency-based interview methodologies and led candidate evaluations using behavioral-based screening criteria to ensure fit and alignment with organizational values and leadership competencies
- Negotiated competitive salaries based on candidate qualifications
- Assisted candidates with application, onboarding, and interview preparation
- Utilized applicant tracking systems to manage candidate information and streamline the recruitment workflow
- Trained new hires on systems, search strategies, vetting candidates, and other crucial recruitment functions.
L&D Project Manager
Stellantis / Fiat Chrysler Automobiles
01.2017 - 01.2018
- Created engaging e-Learning modules using Articulate Storyline 3, delivering concise and visually appealing content to the entire Quality Department at Chrysler
- Efficiently managed instructor-led training programs, including scheduling, venue reservations, mobile application development, instructor communications, and accurate class coordination
- Successfully organized and executed Chrysler's Supplier Training Week, overseeing 90+ instructors, 140 classes, and serving 1,500 suppliers
- Handled course administration tasks, such as roster management, post-test administration, presentation material creation, and consumption data reports.
Community Projects Program Manager
TEST Incorporated
01.2016 - 01.2017
- Oversaw Drug and Alcohol Addiction project spanning 10+ impoverished schools in the Detroit Metropolitan area
- Managed project activities by creating user stories and roadmaps to guide project execution
- Collected requirements for testing based on the Superintendent's observations and action requests
- Produced online surveys, interpreted data, analyzed statistics, and created compelling visuals and presentations to communicate project findings to committees
- Provided consultation on future directions to combat Drug & Alcohol Addiction, contributing valuable insights for positive change.
Education
Master of Arts in Industrial and Organizational Psychology -
University of Detroit Mercy
08.2016 - 05.2018
Bachelor of Science in Psychology - undefined
Oakland University
08.2012 - 05.2016
Skills
Leadership Development Strategy and Coaching
Strategic HR Management
Relationship Building and Stakeholder Management
Project and Process Management
Learning Management Systems (LMS)
Quantitative Research and Analytics
Professional Development Program Design and Implementation
Change Management and Organizational Culture Development
Performance Management Integration
Instructor-led, Digital, and Micro-learning Strategies
Presentations and public speaking
Student Development
Academiccontributions
- University of Detroit Mercy, Leadership Development Coordinator (Apprenticeship), Assisted the Director of Psychology Program in facilitating classroom discussions and lessons, Supported faculty development of new courses, Designed and delivered a Leadership Development Program for graduate and undergraduate students, Collaborated with the Program Director on academic projects
- Oakland University, Laboratory Research Assistant (Apprenticeship), Affiliation: Psychology, Oakland University, Project Title: The Effects of Stress Inducer Yohimbibe & GABA-B Agonist Baclofen on Ethanol Self Administration in Rats, Author: Katerina Cvetanovski, Faculty sponsor: Dr. Keith Williams, Presented results to Meeting of Minds conference at University of Michigan
- Oakland University, Statistics Teacher Assistant, Maintained expertise in Statistical Design/Research, learning sciences, and learning theories, Supported Professor in facilitating engaging classroom discussions and lessons, Conducted full-time office hours, Assisted professor in curriculum design, Provided accurate and timely grading and constructive feedback
Certification
ExperienceInnovation Facilitator, Issued Oct 2021
Professional Development
- Continuously updated knowledge in leadership development research and methodologies
- Regular participation in global HR forums and workshops on organizational development and leadership
Timeline
Training Operations Manager
Stellantis / Fiat Chrysler Automobiles
08.2019 - 08.2021
Senior Human Resources Talent Specialist
EPITEC
05.2018 - 08.2019
L&D Project Manager
Stellantis / Fiat Chrysler Automobiles
01.2017 - 01.2018
Master of Arts in Industrial and Organizational Psychology -
University of Detroit Mercy
08.2016 - 05.2018
Community Projects Program Manager
TEST Incorporated
01.2016 - 01.2017
Bachelor of Science in Psychology - undefined
Oakland University
08.2012 - 05.2016
Advisor, Strategy and Operations
Dell Technologies
8 2021 - 8 2024