KATERINA LESIUK
North Miami Beach,FL
Summary
Customer-focused professional with successful 15-year career across Real Estate related industries. Well skilled in client service, planning, research and reports. Extensive background in Marketing Communications and Business Support applying in busy business environment. Obtained Real Estate license in 2018. Familiar with most aspects of contract negotiation, business communications and estate laws.
Overview
8
8
years of professional experience
Work History
LEASING OFFICE TEMEPORARY ASSISTANCE
Career Strategies Inc
11.2023 - 04.2024
- Answered phone calls; processed tenant inquiries regarding mail deliveries, parking, maintenance, noise complaints etc
- Greeted clients and prepared leasing files; completed filing, scanning and uploading
- Collected rent and tracked resident payments and information in computer system: Yardi, RentCafe etc
- Distributed and followed up on tenant notices
- Responded to requests and scheduled appointments for property showings
- Registered clients on database to enable tracking history and maintain updated records
- Communicated effectively with residents and on-site associates at over 4 properties through Orange County Nov, 2023-Apr, 2024
ADMINISTRATIVE, SALES MANAGER
ACROSSERS Dance Academy
06.2023 - 09.2024
- Handled customer relations, enabling quick resolution and client satisfaction
- Closed sales contracts using strong negotiation and persuasion skills
- Built relationships with customers and community to establish long-term business growth
- Compiled and analyzed data to determine approaches to improve sales and performance
- Greeted attendees of the studio, delivering presentations, and educating on product and service features
CLIENT SERVICE MANAGER
Installation King TV
03.2021 - 03.2023
- Due to my work at the company, the technical team was moved to an automatic client appointments & payments software
- Expanded sales team from 1 to 3 persons, training each dispatcher
- Developing optimal sales scripts, pricing & discount systems
- Hired an agency to coordinate company's digital media presence;
- Launched Rebranding and the new Web-site, optimizing SEO, Yelp online ads for the flow of leads
- Sustaining client service to satisfaction, resulting over 700 5* Yelp reviews on the account
REAL ESTATE MARKETING
Lyon Stahl Investments Real Estate
05.2018 - 11.2020
- Active customer prospecting: 200 dials/day; 10 contacts/day; 12 meetings/month
- Work with Salesforce, generating own database
- Preparing Comparative market analysis and ReaList reports
- Coordinating Network and Marketing activities
MARKETING SUPPORT PROJECT
1st Point Lending
02.2017 - 08.2018
- Directed web-site development and company rebranding
- Supervised social media management, SEO, AdWords, business on-line networks
- Created a number of Advertising layouts, client database and e-blasts.
REAL ESTATE MARKETING SUPPORT
Prestige Estate Agency
09.2017 - 04.2018
- Worked with buyers, generating offers on properties compatible with buyers needs
- Referred buyers and sellers to financial services and advisors such as lenders, escrow etc
- Promoting sales of properties through Social Media, Zillow, Homes.com; creating leads and following up on them.
MARKETING SUPPORT PROJECT
Greater LA Escrow
04.2016 - 04.2017
- Revised web representation of the brand
- Supervised social media management, SEO, AdWords, business on-line networks
- Coordinated involvement of the company employees into marketing activities of the firm.
Education
MASTER'S DEGREE - PUBLIC RELATIONS
Kyiv Institute of International Relations
Kyiv, Ukraine01.2007
MASTER'S DEGREE - INTERNATIONAL RELATIONS
Kyiv National Taras Shevchenko University
Kyiv, Ukraine01.2005
Skills
- Effective management skills
- Precise attention to detail
- Excellent client service understanding
- Great negotiation abilities
- Excellent analytical skills
- Market research, data collection
- Coordination of contractors
- Windows; MAC OS; MS Office
- Google Analytics; Figma; Asana
- Yardy, RentCafe; Salesforse
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Full Professional
Timeline
LEASING OFFICE TEMEPORARY ASSISTANCE
Career Strategies Inc
11.2023 - 04.2024
ADMINISTRATIVE, SALES MANAGER
ACROSSERS Dance Academy
06.2023 - 09.2024
CLIENT SERVICE MANAGER
Installation King TV
03.2021 - 03.2023
REAL ESTATE MARKETING
Lyon Stahl Investments Real Estate
05.2018 - 11.2020
REAL ESTATE MARKETING SUPPORT
Prestige Estate Agency
09.2017 - 04.2018
MARKETING SUPPORT PROJECT
1st Point Lending
02.2017 - 08.2018
MARKETING SUPPORT PROJECT
Greater LA Escrow
04.2016 - 04.2017
MASTER'S DEGREE - PUBLIC RELATIONS
Kyiv Institute of International Relations
MASTER'S DEGREE - INTERNATIONAL RELATIONS
Kyiv National Taras Shevchenko University
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