Results-oriented professional with over four years of experience in customer service and sales. Expertise in technical support, data entry, and critical thinking. Aiming to leverage skills to enhance service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Riv Gauche Store
08.2019 - 09.2023
Resolved customer inquiries efficiently through multi-channel communication methods.
Managed order processing and tracking to ensure timely deliveries.
Collaborated with team members to enhance service delivery standards.
Trained new staff on customer service protocols and software systems.
Sales Associate/Assistant Manager
Cacharel Boutique
06.2017 - 07.2019
Managed inventory levels and conducted regular stock audits to ensure product availability.
Analyzed sales trends and customer feedback to inform merchandising decisions and improve sales performance.
Implemented a new point-of-sale system that streamlined checkout processes and improved transaction accuracy.
Train Attendant
Saspan Train ESP Service Company
04.2014 - 05.2017
Provided exceptional customer service, ensuring passenger comfort and safety throughout journeys.
Collaborated with crew members to manage on-board services, improving service delivery processes.
Collaborated with colleagues to manage on-board events such as dining services, entertainment options, and special requests from passengers.
Salesperson
Sephora Cosmetics Store
02.2011 - 03.2014
Assisted customers in product selection, enhancing overall shopping experience.
Demonstrated product knowledge to address customer inquiries effectively.
Maintained visually appealing displays to promote merchandise and increase sales.
Collaborated with team members to achieve daily sales targets consistently.
Education
Bachelor of Science - College of Mechanical Engineering
St. Petersburg State Educational Institution
St. Petersburg, Russia
06-2010
High School Diploma -
40017 School
St. Petersburg, Russia
06-2006
Skills
Customer service
Building rapport
Technical support
Active listening
Critical thinking
Data entry
Payment processing
Product knowledge
Documentation
Quality control
Languages
Russia
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Riv Gauche Store
08.2019 - 09.2023
Sales Associate/Assistant Manager
Cacharel Boutique
06.2017 - 07.2019
Train Attendant
Saspan Train ESP Service Company
04.2014 - 05.2017
Salesperson
Sephora Cosmetics Store
02.2011 - 03.2014
Bachelor of Science - College of Mechanical Engineering