Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Katerina Sorofina

salesperson
Chicago,IL

Summary

Results-oriented professional with over four years of experience in customer service and sales. Expertise in technical support, data entry, and critical thinking. Aiming to leverage skills to enhance service delivery and operational efficiency.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Riv Gauche Store
08.2019 - 09.2023
  • Resolved customer inquiries efficiently through multi-channel communication methods.
  • Managed order processing and tracking to ensure timely deliveries.
  • Collaborated with team members to enhance service delivery standards.
  • Trained new staff on customer service protocols and software systems.

Sales Associate/Assistant Manager

Cacharel Boutique
06.2017 - 07.2019
  • Managed inventory levels and conducted regular stock audits to ensure product availability.
  • Analyzed sales trends and customer feedback to inform merchandising decisions and improve sales performance.
  • Implemented a new point-of-sale system that streamlined checkout processes and improved transaction accuracy.

Train Attendant

Saspan Train ESP Service Company
04.2014 - 05.2017
  • Provided exceptional customer service, ensuring passenger comfort and safety throughout journeys.
  • Collaborated with crew members to manage on-board services, improving service delivery processes.
  • Collaborated with colleagues to manage on-board events such as dining services, entertainment options, and special requests from passengers.

Salesperson

Sephora Cosmetics Store
02.2011 - 03.2014
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Demonstrated product knowledge to address customer inquiries effectively.
  • Maintained visually appealing displays to promote merchandise and increase sales.
  • Collaborated with team members to achieve daily sales targets consistently.

Education

Bachelor of Science - College of Mechanical Engineering

St. Petersburg State Educational Institution
St. Petersburg, Russia
06-2010

High School Diploma -

40017 School
St. Petersburg, Russia
06-2006

Skills

  • Customer service

  • Building rapport

  • Technical support

  • Active listening

  • Critical thinking

  • Data entry

  • Payment processing

  • Product knowledge

  • Documentation

  • Quality control

Languages

Russia
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Riv Gauche Store
08.2019 - 09.2023

Sales Associate/Assistant Manager

Cacharel Boutique
06.2017 - 07.2019

Train Attendant

Saspan Train ESP Service Company
04.2014 - 05.2017

Salesperson

Sephora Cosmetics Store
02.2011 - 03.2014

Bachelor of Science - College of Mechanical Engineering

St. Petersburg State Educational Institution

High School Diploma -

40017 School
Katerina Sorofinasalesperson