Katerina Williams
Minneapolis,MN
Summary
Customer-focused retail leader with experience delivering service-driven shopping experiences in boutique-style environments. Skilled in team leadership, visual merchandising, and building authentic customer relationships that drive loyalty and brand engagement. Recognized for creating visually compelling displays and leading high-performing teams, while contributing to company-wide success in customer outreach initiatives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ragstock
Minnetonka, MN
05.2023 - Current
- Lead daily store operations while maintaining a welcoming, service-focused environment aligned with boutique retail standards
- Build strong relationships with customers, delivering personalized service that encourages repeat visits and brand loyalty
- Trained and coached team members on customer engagement, styling, and product presentation to enhance service quality
- Achieved top performance in email loyalty sign-ups, earning company-wide recognition for impactful customer outreach
- Designed and executed award-winning seasonal merchandising displays, enhancing store atmosphere and customer experience
- Supported inventory management and maintained organized, styled, and visually engaging sales floor to improve customer experience
Shift Lead
Panera Bread
Plymouth, MN
08.2022 - 01.2023
- Delivered attentive, hospitality-driven service in a fast-paced environment, ensuring each guest felt welcomed and valued
- Supervised team members, ensuring smooth operations and effective service during peak hours
- Addressed customer concerns professionally, enhancing brand loyalty and customer satisfaction
Education
High School Diploma -
Wayzata High School
Plymouth, MN06-2022
Some College (No Degree) - Cosmetology
Atelier Academy of Beauty
Hopkins, MNSkills
- Client Experience & Relationship Building
- Boutique Sales & Brand Storytelling
- Team Leadership
- Hiring & Onboarding
- Visual Merchandising
- Seasonal Styling
- Store Operations
- Sales Strategy
- Inventory Management
- Loyalty Program Growth
- Conflict Resolution
- Service Recovery
Timeline
Assistant Manager
Ragstock
05.2023 - Current
Shift Lead
Panera Bread
08.2022 - 01.2023
High School Diploma -
Wayzata High School
Some College (No Degree) - Cosmetology
Atelier Academy of Beauty