Katerine Perez Gonzalez
Thornton ,Colorado
Summary
Dynamic professional with extensive experience at Melia International Resort & Spa, excelling in presentation and event coordination. Proven ability to enhance customer engagement and satisfaction through effective product demonstrations and exceptional service. Recognized for achieving targets and fostering team collaboration to drive brand awareness and customer loyalty.
Overview
11
11
years of professional experience
Work History
Salles Promotor
Melia International Resort & Spa
08.2012 - 03.2014
- Engaged potential customers through informative presentations about vacation club offerings.
- Assisted in organizing promotional events to enhance brand awareness and customer interaction.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Collaborated with team members to execute marketing strategies effectively at various locations.
Front Desk Receptionist
Melia International Resort & Spa.
01.2003 - 2009
- Managed front desk operations, ensuring a welcoming environment for guests and visitors.
- Coordinated check-in and check-out processes, enhancing guest satisfaction through efficient service.
- Handled incoming calls and inquiries, providing accurate information on hotel services and amenities.
- Maintained accurate reservation records using property management system to ensure data integrity.
Customer Service Representative
Melia International Resort & Spa
01.2004 - 2011
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained up-to-date knowledge of products and services to provide effective support.
- Collaborated with team members to enhance service delivery and customer experience.
Education
Bachelor of Science - Applied Psychology
Oscar Lucero Moya
Holguin Cuba University 04-2026
Turism Development - Fluently in Espanish And English
International School of Turism Development
Holguin Cuba Formatur07-2000
Skills
Presentation skills
Event coordination
Product demonstration
Target achievement
Languages
Espanish, English
Native or Bilingual
Timeline
Salles Promotor
Melia International Resort & Spa
08.2012 - 03.2014
Customer Service Representative
Melia International Resort & Spa
01.2004 - 2011
Front Desk Receptionist
Melia International Resort & Spa.
01.2003 - 2009
Bachelor of Science - Applied Psychology
Oscar Lucero Moya
Turism Development - Fluently in Espanish And English
International School of Turism Development