Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerine Varela

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience in retail management at Supreme Smoke Shop. Proven track record in enhancing customer satisfaction through exceptional service and effective sales strategies. Skilled in employee management and inventory control, leading to increased sales and operational efficiency. Committed to maintaining a safe and inviting store environment.

Overview

2
2
years of professional experience

Work History

Manager

Supreme Shop
08.2024 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.

Best Buy Sales Representative

Best Buy’s
01.2023 - 01.2024
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Developed new promotional campaigns to attract new customers.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.

Education

N/A -

Clear Creek High School
League City, TX
01.2020

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee scheduling
  • Sales promotions
  • Store operations
  • Policy enforcement

Languages

Spanish
Professional Working

Timeline

Manager

Supreme Shop
08.2024 - Current

Best Buy Sales Representative

Best Buy’s
01.2023 - 01.2024

N/A -

Clear Creek High School

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