KATERINE MARGOT CORDOVA ROMERO
West Valley City,UT
Summary
Bachelor's degree holder in Tourism and Hospitality with a proven track record in catering to both domestic and international tourists. Possesses strong communication skills and a deep commitment to providing excellent service. Ethical, proactive, and adept at collaborative teamwork. Holds a keen interest in history, diverse cultures, as well as national affairs and current events. Recognized for my dedicated and committed approach to all tasks, both on a personal and professional level.
Overview
7
7
years of professional experience
Work History
Operations Executive
Liberty International Tourism Group
01.2023 - Current
- Responsible for making reservations with all involved suppliers.
- Constant coordination and real-time monitoring of services to ensure smooth operations.
- Participation in virtual coordination meetings prior to operational trips.
- On-site operational trips around Latin American destinations operated by Liberty as a project manager overseeing assigned files.
- Effective verbal and written communication with clients and suppliers.
- Handled problematic customers and clients and maintain excellent customer service.
- Detailed preparation of final itineraries, service vouchers, and issuance of invoices for billing.
- Creation of calendars and scheduling of payments to suppliers.
- Follow-up on service surveys to receive feedback after program completion.
- Quoting and selling additional services related to operational files.
Operations Executive
Exquisito Perú - Experiencias Culinarias SAC
06.2019 - 12.2022
- Coordination with suppliers before and during tour operations.
- Negotiation & of proposals with suppliers
- Handling and scheduling of agency reservations, direct client bookings via web, email, and OTAs.
- Ongoing monitoring of daily tours to ensure smooth operations.
- Recruitment of guides, chefs, and transport staff to maintain a high-quality team.
- Development and upkeep of operational manuals to streamline procedures.
- Reception and management of passenger documentation, ensuring compliance and accuracy.
- Planning and scheduling of monthly tour agendas to optimize efficiency.
- Administrative support including invoicing for the store and tours, maintaining financial accuracy.
- Customer support provided both in-person and virtually for foreign tourists, ensuring a positive experience.
- Issuance of tickets and invoices in adherence to company guidelines.
- Efficient management of purchase orders, overseeing physical and virtual inventory for company's store.
- Negotiated supplier discounts to improve bottom line.
- Evaluated suppliers to maintain cost controls and improve operations.
Customer Service Representative
Asociación Rafael Larco Hoyle - Museo Larco
01.2019 - 05.2019
- Welcomed national and international visitors
- Managed ticket sales and issued relevant invoices and receipts
- Offered recommendations to visitors about local tourist attractions
- Balanced cash register for ticket sales and other transactions
- Assisted visitors in booking secure taxis through the company's web application
- Attention to phone calls providing information on museum services
Customer Information Representative
PROMPERU
01.2017 - 08.2018
- Provided tourism information to both domestic and international tourists through personal interaction, telephone, and email communication, highlighting national attractions and tourism services.
- Assisted tourists in processing necessary documentation and formalities required during their trip.
- Maintained and updated a database containing information about attractions, tourism products, services, and regional festivals, ensuring accuracy and relevancy.
- Coordinated with various tourism departments to facilitate reporting from the airport office, ensuring seamless operations.
- Logged and tracked tourist interactions and requests via the office intranet, ensuring comprehensive records for future reference and analysis.
- Contributed support to events organized by PROMPERÚ, actively engaging in promotional activities to boost tourism initiatives and awareness.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Tourism Promoter (Internship)
District Municipality Of Barranco
01.2017 - 06.2017
- Providing tourist information to both national and international visitors personally, offering insights into district attractions and tourism services.
- Maintaining records of interactions to compile monthly statistics.
- Lead bilingual guided tours for the "Let's Explore Barranco" walking tour.
- Assisting in tourist and cultural events organized by the Barranco Municipality.
Education
Bachelor of Tourism Studies - Tourism And Hospitality Management
San Martin De Porres University
Lima, PE01.2017
X International Seminar On Tourism And Hospitality - Tourism And Travel Management
San Martin De Porres University
Lima, Perú11.2014
II Seminar On Tourism And Hotel Marketing" - Tourism And Travel Management
San Martin De Porres University
Lima, Perú09.2013
Seminar 'Perú, País Gastronómico' - Tourism And Travel Management
San Martín De Porres University
08.2012
Leadership And Motivation Seminar - Tourism And Travel Management
San Martin De Porres University
Lima, Perú09.2011
Skills
- Effective communication skills
- Problem-solving skills
- Ability to adapt
- Strong work ethic
- Teamwork
- Operations oversights
- Google suites skills
- Copywriting skills
Training
Air Transport User Rights, National School of Competition and Intellectual Property Defense (INDECOPI),09/05/2017
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Operations Executive
Liberty International Tourism Group
01.2023 - Current
Operations Executive
Exquisito Perú - Experiencias Culinarias SAC
06.2019 - 12.2022
Customer Service Representative
Asociación Rafael Larco Hoyle - Museo Larco
01.2019 - 05.2019
Customer Information Representative
PROMPERU
01.2017 - 08.2018
Tourism Promoter (Internship)
District Municipality Of Barranco
01.2017 - 06.2017
Bachelor of Tourism Studies - Tourism And Hospitality Management
San Martin De Porres University
X International Seminar On Tourism And Hospitality - Tourism And Travel Management
San Martin De Porres University
II Seminar On Tourism And Hotel Marketing" - Tourism And Travel Management
San Martin De Porres University
Seminar 'Perú, País Gastronómico' - Tourism And Travel Management
San Martín De Porres University
Leadership And Motivation Seminar - Tourism And Travel Management
San Martin De Porres University
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