Kateryna Soina
Summary
Patient and personable in responding to customers and team members needs, with a gentle touch and caring attitude centered on treating all with dignity and respect. Proactive and meticulous professional with over 10 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Stylist/Market leader
Buck Mason
01.2023 - 03.2023
- Maintained a professional and organized environment, ensuring excellent execution and maintenance of Visual
- Merchandising guidelines across the store
- Led, inspired and managed a high performing, positive store team
- Took care of the team members, their needs and concerns
- Ensured that each customers has a positive shopping experience and that their needs are always met professionally and efficiently
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
Personal Assistant
Celebrity Personal Assistant
05.2019 - 05.2022
- Organized and maintained the daily schedule including emails, rolling calls, booking of appointments, and coordination of logistics for travel, press, photo shoots, video shoots, fittings, and rehearsals
- Coordinated events, engagements and business meetings
- Award Shows: oversaw styling and preparation for award shows: GRAMMYs, AMAs, etc
- Personal stylist and shopper
- Served as point of contact between clients and managerial staff.
Front Desk Agent/manager assistant
Unbreakable Performance Center
01.2019 - 05.2019
- Partnered with Sales and Fitness Managers to provide a best-in-class, member-centric experience thatstrengthens member relationships and builds member retention
- Ensured members receive a friendly greeting/check-in and prompt attention to their needs
- Hired, trained and supervised operations team members for the front desk
- Conducted weekly meetings with direct reports to review performance and offer direction, inspiration, andguidance toward achieving individual and club goals.
Manager assistant
1063 Hair Salon
12.2016 - 12.2018
- Partnered with senior manager to ensure quality customer service and supervise a team
- Achieved top ten daily sales distinction numerous times representing salon's hair care products of choice -Kerastase
- Filled in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and supplies
- Monitored customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Administered email and phone correspondence
Retail Sales Associate
Vintage Clothing Store "Kashtan"
01.2012 - 12.2015
- Assisted in daily operations of the shop, including maintaining shop's aesthetic and cleanliness, and responding proactively to unexpected circumstances
- Identified and implement creative ways to optimize each customer's experience
- Continually elevated the capability of the store team through recruitment, staff development, mobility and effective succession planning.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Philology - Linguistic of Ukrainian And English Languages
Oles Honchar Dnipro National University, Education And Training
Dnipro City, Ukraine06.2015
Skills
- Communication skills
- Customer service
- Staff Development
- Time management
- Bilingual
- Problem Management
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Elementary
English
Full Professional
Timeline
Stylist/Market leader
Buck Mason
01.2023 - 03.2023
Personal Assistant
Celebrity Personal Assistant
05.2019 - 05.2022
Front Desk Agent/manager assistant
Unbreakable Performance Center
01.2019 - 05.2019
Manager assistant
1063 Hair Salon
12.2016 - 12.2018
Retail Sales Associate
Vintage Clothing Store "Kashtan"
01.2012 - 12.2015
Bachelor of Philology - Linguistic of Ukrainian And English Languages
Oles Honchar Dnipro National University, Education And Training
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