Kateryna Svitliuk
Redmond,WA
Summary
Responsible and patient, makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills.Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Counter Manager in Cristian Dior
Macy's
03.2024 - Current
- Developed and implemented strategies to increase customer loyalty and satisfaction
- Created processes to streamline check-out procedures for customers
- Worked closely with vendors to ensure quality control standards were met when receiving shipments
- Collaborated with other departments within the organization on special projects as needed
- Developed sales plans to increase product visibility and customer awareness
- Analyzed data from past sales activities to forecast future needs of the business
- Organized promotional events to maximize sales opportunities in the store
- Assisted with store operations, including inventory management and stock replenishment
- Maintained a positive work environment that promoted collaboration between team members
Freelancer
Chanel
09.2023 - 01.2024
- Successfully provide superior service to every client, every day through the Chanel service ritual
- Deepen client relationships and loyalty through personal connection and building trust
- Contributes to build the business by achieving sales targets, using all levels such as product, services and data capture to loyalize, recruit and retain clients
- Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into day to day
Sales Associate Specialist
Multibrend store
06.2022 - 06.2023
- Support the cash desk
- Deliver a high level of customer service
- Support other store functions when needed
- Understand the latest trends
- Assisted customers with product selection, purchase decisions and payment processing
Front Desk Receptionist
Beauty Salon
06.2022 - 05.2023
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Performed data entry into computer systems to maintain accurate records of customer information
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Provided administrative support such as filing documents, photocopying and scanning materials
Sales Representative
Fashion Arena
09.2021 - 05.2022
- Provided customers with product advice and recommendations based on their individual needs
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service
- Organized client visits, presentations, product demonstrations and trade shows
Education
High School Diploma -
Gymnasium 21
Ukraine06.2022
Law - Pre-Law
Yaroslav Mudryi National Law University
UkraineCZ-EN Interpreter -
Masarykova Univerzita
Czech RepublicSkills
- Relationship Building
- Sales Expertise
- Problem resolution
- Team development
- Client management
- Multitasking and prioritization
- Patient and adaptability
- Negotiation and persuasion
Timeline
Counter Manager in Cristian Dior
Macy's
03.2024 - Current
Freelancer
Chanel
09.2023 - 01.2024
Sales Associate Specialist
Multibrend store
06.2022 - 06.2023
Front Desk Receptionist
Beauty Salon
06.2022 - 05.2023
Sales Representative
Fashion Arena
09.2021 - 05.2022
High School Diploma -
Gymnasium 21
Law - Pre-Law
Yaroslav Mudryi National Law University
CZ-EN Interpreter -
Masarykova Univerzita