Katesa Deel
Drexel,MO
Summary
Self-motivated Travel Advisor adept at promoting domestic and international travel arrangements using company guidelines and standards. Skilled in multitasking and building professional rapport with customers under pressure. Excellent communication skills and a career-driven mindset.
Overview
28
28
years of professional experience
Work History
Travel Advisor
Miles of Memories Travel
Drexel, MO
04.2023 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Collected payment for transportation and accommodations from customers.
- Completed ongoing training with company and travel partners.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained relationships with travel partners and vendors.
Hair Stylist
Mane Frame Boutique and Salon
Drexel, MO
09.2012 - 08.2023
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
Retail Store Manager
EBT Furniture
Butler, MO
04.2007 - 08.2012
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Retail Sales Associate
Every Bloom-N-Thing
Butler, MO
07.2005 - 07.2012
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
Hairstylist
Shear Magic Pet Grooming
Drexel, MO
02.1997 - 04.2005
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Recommended hair styles to compliment clients' facial features and coloring.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Education
Cosmetology
Class Act I School of Cosmetology
Joplin, MO05-1997
High School Diploma -
Drexel High School
Drexel, MO05-1995
Skills
- Travel Planning Expertise
- Guest Accommodation Services
- Cultural Research
- Credit Card Processing
- Client Relationship Management
- Client Communication Skills
- Content Marketing
Timeline
Travel Advisor
Miles of Memories Travel
04.2023 - Current
Hair Stylist
Mane Frame Boutique and Salon
09.2012 - 08.2023
Retail Store Manager
EBT Furniture
04.2007 - 08.2012
Retail Sales Associate
Every Bloom-N-Thing
07.2005 - 07.2012
Hairstylist
Shear Magic Pet Grooming
02.1997 - 04.2005
Cosmetology
Class Act I School of Cosmetology
High School Diploma -
Drexel High School
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