Katey Grund

Executed daily operations of flower shop to ensure efficient service delivery.

• Purchased inventory to maintain optimal stock levels and meet customer demand.
• Built and maintained relationships with customers to foster loyalty and repeat business.
• Supervised delivery services, prioritizing punctuality and enhancing customer satisfaction.

• Coordinated with vendors to ensure timely availability of raw materials for production.
• Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
• Collaborated with other departments to design efficient logistics solutions for product distribution.

• Oversee daily operations of production, packing, retail, and shipping department
• Hire and terminate employees, complete annual employee reviews
• Motivate employees to become more efficient, identify and solve daily issues, create SOPs for all departments
• Resolve customer issues, work with wholesale and corporate clients
• Payroll, AR/AP, deposits
• Step in wherever needed and do whatever is necessary to keep operations running, especially during peak holiday season

• Planned loads by comparing transit time, hours of service, and time sensitivity to optimize delivery schedules
• Managed up to 35 drivers across multiple areas to ensure timely and efficient service delivery
• Dispatched drivers by providing accurate information for effective route management
• Order entry, customer service responsibilities, load tracking and pricing

• Handled customer inquiries via phone and email efficiently.
• Identified and communicated exceptions, managed customer issues, entered orders manually and via EDI, provided freight quotes, and negotiated spot rates to ensure customer satisfaction
• Resolved service issues by collaborating with logistics teams.
• Processed orders and tracked shipments using company software.
• Supported operations team by contracting rates, tendering loads, dispatching drivers, and tracking and tracing loads to maintain efficient logistics operations

• Adjusted orders and forecasts to align with production requirements, ensuring timely fulfillment
• Managed orders, expedited processes, and communicated with suppliers, Material Flow Coordinators, OFP/PDP Buyers, and management to ensure smooth production operations
• Processed GR compliance issues, advanced shipping notifications, and engineering change requests/notifications to maintain operational standards

• Acquired new business for textbooks, lab manuals, and online publications with interactive exercises, expanding product offerings
• Managed four territories with 140 accounts, ensuring consistent client engagement and relationship management
• Drafted contracts, completed costs analysis and forecasted sales
• Set project budgets, due dates, project expectations and forecasted sales
• Organized and conducted interviews for writing candidates, evaluated prospects, and secured publishing agreements