KATEY PEREZ
Lawrenceville
Summary
Experienced professional with 6+ years of expertise in conflict resolution, customer communication, and ensuring customer satisfaction. Adept at leveraging skills to excel in any role within your company or workplace. Committed to delivering exceptional results and contributing to the overall success of the organization. Ready to bring a strong work ethic and proven track record of success to make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Tequila Mama Taqueria
08.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
Makeup Artist
KTcosmeticsbrand
01.2022 - 08.2024
- Ensured client satisfaction
- Perform makeup application
- Strong familiarity with makeup industry trends
- Visualization skills
Salon Receptionist/Assistant
LA LA LASH
02.2023 - 03.2024
- Responsible for managing customer booking
- Welcoming customers
- Receiving phone calls
- Maintaining the clean salon environment
- Updating and maintaining the social media
- Answering questions from customers
- Checking out customers and any duty requested by the store manager
- Manage customer booking
- Welcoming Customers
- Answering questions from customers
- Checking out customers with POS
- Answering customer phone
- Maintain clean salon environment
- Updating & maintaining the social media
- Follow the duty requested by store manager
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Prestige Beauty Advisor
Ulta beauty
02.2022 - 01.2023
- Routinely does makeup applications, skincare analysis, and product demonstrations with guests
- Responsible for meeting or exceeding individual sales and productivity goals
- Book appointments for scheduled special events
- Ensured stock is kept full at all times within the prestige categories
- Ensured the timely completion of all operational processes, including the shipment and replenishment processes of goods, merchandise sets, and inventory counts and procedures
- Acknowledge and greet all guests and offers friendly, prompt and courteous service
- Executing other operational tasks as directed
- Cashier
Call Center Agent
Sph analytics
04.2019 - 12.2019
- Data entry skills
- Computer and technical skills (Including software knowledge)
- Customer service skills
- Language proficiency
- Accuracy and attention to detail
- Phone skills and etiquette
- Multitasking
Server/Bartender
El Molcajete Mexican restaurant
05.2018 - 03.2019
- Helped organize and open restaurant
- Assisted in management
- Trained new employees
- Come up with ideas to improve work environment
- Improved communications
- Planned, arranged and hosted a team
Server/Cashier
El fogón Mexican restaurant
06.2016 - 05.2018
- Served customers in a positive way
- Increased sales for company
- Assisted manager in problem solving
- Contributed to good customer service
- Reorganized something for better team work
After School Teacher
Dacula Academy
06.2016 - 05.2018
- Worked with children from infants to 15 year olds
- Interact with children and parents
- Ability to Maintain healthy relationship with children and parents
- Insured the safety of the children
- Provide clean and safe environment for the children by following important procedures and guidelines
- Adhere to safety protocols
- Cleaning throughout the day
- Help children keep good hygiene
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2017
Skills
- Fluent in Spanish
- Product Demos
- Prioritization and Scheduling
- Bartending
- Visual Merchandising Strategies
- Strategic Product Recommendations
- Digital Literacy
- Retail Sales
- Verbal and Written Communication
- Marketing
- Office Management Experience
- Client Relations
- Typing
- Strong Organizational Abilities
- Data entry
- Phone etiquette
- Makeup Techniques
- Sanitation Protocols
- Cosmetology
- Team Leadership
- Front Desk
- Experience with Children
- English
- Cash Management
- Microsoft Excel
- Account Management
- Analytical Problem Solving
Certification
Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Server
Tequila Mama Taqueria
08.2024 - Current
Salon Receptionist/Assistant
LA LA LASH
02.2023 - 03.2024
Prestige Beauty Advisor
Ulta beauty
02.2022 - 01.2023
Makeup Artist
KTcosmeticsbrand
01.2022 - 08.2024
Call Center Agent
Sph analytics
04.2019 - 12.2019
Server/Bartender
El Molcajete Mexican restaurant
05.2018 - 03.2019
Server/Cashier
El fogón Mexican restaurant
06.2016 - 05.2018
After School Teacher
Dacula Academy
06.2016 - 05.2018
High School Diploma -
Central Gwinnett High School
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