Kateya Jackson
Salisbury,NC
Summary
Results-oriented professional. Frequently praised as hard-working by peers and management. Adaptable, with nearly 6 years of work management experience with the Carolinas West Lighting team of Duke Energy. Highly experienced in multi-tasking, problem-solving, and customer service prioritization. Aiming to leverage my abilities to successfully fill the lead work management role with the Carolinas West lighting team of Duke Energy.
Overview
19
19
years of professional experience
Work History
Work Management Specialist II
Duke Energy
Salisbury, NC
11.2023 - Current
- Evaluates emerging technologies for potential integration into existing systems, enhancing operational capabilities.
- Demonstrates excellent multitasking abilities by simultaneously handling tasks such as navigating systems, taking calls, and answering inquiries from customers
- Answering calls from the lighting technicians and specialists daily with a positive attitude and a focus on providing quality assistance
- Consistently meets and exceeds performance goals, contributing to the overall success of the company
- Handles escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- .Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Skilled in multiple software applications such as Maximo, SS9, Argus, and Microsoft Word
WORK MANAGEMENT SPECIALIST
KCI (Duke Energy contract company)
Duncan, SC
10.2021 - 11.2023
- Demonstrates ability to manage multiple tasks while remaining adaptable and flexible.
- Responds quickly to meet customer needs and resolve problems.
- Managing documentation for the performance of routine and scheduled maintenance services.
- Skilled in using software applications and programs including Microsoft Office, Word, Maximo, SS9, and My World.
- Working alongside lighting peers to complete tasks.
- Focusing on learning new skills and staying updated with industry changes.
- Participating in ongoing training to enhance own job skills and knowledge.
- Committed to working safely and providing excellent customer service.
- Committed to meeting deadlines while maintaining high-quality deliverables within designated time frames.
WORK MANAGEMENT SPECIALIST
Gus Peridakis (Duke Energy contract company)
Cincinnati, Ohio
10.2020 - 10.2021
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using software applications and programs including Microsoft Office, Word, My World, SS9, and Maximo.
- Focused on learning new skills and staying updated with industry changes.
- Responded quickly to meet customer needs and resolve problems.
- Performed general maintenance and repair.
ADMINISTRATIVE ASSISTANT
McLane
Concord, NC
10.2019 - 08.2020
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Screened incoming telephone calls, routing to appropriate personnel.
- Maintained files and filing, keeping sensitive information confidential.
- Built and maintained relationships with vendors and other external contacts.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Greeted and screened visitors to direct to correct employee or office.
- Maintained office inventory by assisting with supply orders.
- Provided cross-coverage support for other administrative personnel.
PHARMACY TECHNICIAN
Atrium Health
Concord, NC
06.2016 - 06.2019
- Complied with state regulations to maintain safe, clean pharmacy.
- Maintained patient confidentiality when handling records and sensitive data.
- Verified dosages and measured medications for prescriptions.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Reported prescription errors to pharmacist on duty.
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Sorted medications for delivery and distribution.
PHARMACY TECHNICIAN
Novant Health
Salisbury, NC
07.2007 - 06.2016
- Verified dosages and measured medications for prescriptions.
- Maintained patient confidentiality when handling records and sensitive data.
- Complied with state regulations to maintain safe, clean pharmacy.
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Sorted medications for delivery and distribution.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Resolved customer service issues in a timely manner.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Organized medications for dispensing by prefilling prescriptions and calculating quantities.
- Stocked and replenished shelves to remove out-of-date items from inventory.
Education
CERTIFICATE - PHARMACY TECHNOLOGY
Rowan-Cabarrus Community College
Salisbury, NC05.2007
POLITICAL SCIENCE
North Carolina State University
Raleigh, NC01.1998
Skills
- Communication
- Microsoft Excel, Word
- Operational Procedures
- Management Support
- Customer Experience
- Status Updates
Timeline
Work Management Specialist II
Duke Energy
11.2023 - Current
WORK MANAGEMENT SPECIALIST
KCI (Duke Energy contract company)
10.2021 - 11.2023
WORK MANAGEMENT SPECIALIST
Gus Peridakis (Duke Energy contract company)
10.2020 - 10.2021
ADMINISTRATIVE ASSISTANT
McLane
10.2019 - 08.2020
PHARMACY TECHNICIAN
Atrium Health
06.2016 - 06.2019
PHARMACY TECHNICIAN
Novant Health
07.2007 - 06.2016
POLITICAL SCIENCE
North Carolina State University
CERTIFICATE - PHARMACY TECHNOLOGY
Rowan-Cabarrus Community College
Served as the People Board Lighting Representative for the year 2025
I'm my role as the People Board Representative, I acted as a liaison between lighting management and the general contributors of the lighting organization of Duke Energy. I hosted monthly "water cooler sessions" which were meetings held for the employees to give them updates on events, and policies within the organization, as well as serve as a "safe space" for employees to be free to voice their questions and concerns without fear of judgement or retaliation.