Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathaleen Harley

Collinsville,OK

Summary

Creative Business Owner with exceptional background spent in Business Management. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven Team Leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Businesss Owner

Self Employed
10.2019 - 10.2020
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

Bartender

The City Fountain Tavern
10.2018 - 04.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Manager

Osage Trading Post
05.1996 - 03.2001
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

No Degree - Photography

Tulsa Technology Center - Owasso
Owasso, OK
03.2023

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2007

Skills

  • Strategic Planning
  • Quality Assurance
  • Staff Management
  • Business Development
  • Employee Training
  • Customer Service
  • Business Planning
  • Strategic Decision-Making
  • Relationship Building
  • Social Media Marketing
  • Coaching and Mentoring
  • New Business Development
  • Sales Strategics

Timeline

Businesss Owner

Self Employed
10.2019 - 10.2020

Bartender

The City Fountain Tavern
10.2018 - 04.2019

Manager

Osage Trading Post
05.1996 - 03.2001

No Degree - Photography

Tulsa Technology Center - Owasso

High School Diploma -

Penn Foster Career School
Kathaleen Harley