Kathaleena Gallegos
Canjilon,NM
Summary
Dynamic professional with extensive experience at Cumbres & Toltec Scenic Railroad, excelling in cash handling and customer service. Proven ability to enhance guest relations and streamline operations through effective communication and attention to detail. Recognized for cultivating positive customer experiences and implementing efficient inventory management strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
On Board Attendant
Cumbres & Toltec Scenic Railroad
Chama, New Mexico
06.2022 - Current
- Operated cash register, processed payments accurately and provided correct change.
- Maintained cleanliness of work areas and equipment after each shift.
- Ensured compliance with customer service standards during every shift.
- Greeted customers, addressed inquiries, and delivered assistance promptly.
- Eliminated safety hazards and managed waste disposal in customer areas.
- Monitored inventory levels to replenish supplies efficiently.
- Assisted staff with tasks and event setups as required.
- Cultivated warm relationships with members and guests to enhance future visits
- Familiarized and memorized specific landmarks to make the ride a pleasant experience
Sales Associate
Cumbres and Toltec Scenic Railroad
Chama, New Meico
06.2021 - 10.2021
- Processed returns, exchanges, and refunds per company policies.
- Maintained current knowledge of store merchandise and policies.
- Executed cashier duties including payment acceptance, receipt issuance, and change counting.
- Conducted regular inventories to monitor stock levels.
- Assisted customers with product selection, sizing, and styling advice.
- Developed promotional strategies to boost sales volume effectively.
- Tracked sales performance metrics to identify market trends.
- Organized stockroom shelves by size, color, or style for efficient access.
Census Field Supervisor
United States Government
Denver , Colorado
02.2020 - 01.2021
- Provided technical assistance to enumerators for complex cases and challenging households.
- Supervised enumerator training on data collection procedures, regulations, and guidelines.
- Developed comprehensive work plans for recruitment, interviewing, and canvassing activities.
- Analyzed survey results to identify trends impacting census operations.
- Conducted weekly site visits to monitor progress of census operations in assigned areas.
- Ensured adherence to quality assurance standards by verifying data accuracy collected in the field.
- Coordinated and managed field staff to achieve timely completion of census operations.
- Implemented budget tracking for fieldwork activities, preparing summaries for review.
Education
Some College (No Degree) - Small Business Administration
Northern Community College
Espanola, NMSkills
- Cash handling and customer service
- Data entry and event setup
- Effective communication
- Task prioritization
- Attention to detail
- Guest relations
Certification
- Alcohol servers licence
- Proficient in Microsoft Word and Excel
- CPR
- Sexual abuse and harrassment certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
On Board Attendant
Cumbres & Toltec Scenic Railroad
06.2022 - Current
Sales Associate
Cumbres and Toltec Scenic Railroad
06.2021 - 10.2021
Census Field Supervisor
United States Government
02.2020 - 01.2021
Some College (No Degree) - Small Business Administration
Northern Community College
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